Technical Support Technician
CO Salary Range: USD 25.00 - 30.00 per hour
Technical Support Technician
The Technical Support Technician provides technical support and improves processes in the manufacturing of wind turbine blades.
Responsibilities:
• Owner of Technical Support processes within assigned production area
• Ensure that production processes may be conducted safely
• Work closely with Production staff to ensure that the production plan is met
• Assist with the troubleshooting of process problems and implement solutions which reduce downtime and minimize maintenance costs
• Monitor process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems
• Lead and co-facilitator of process improvement projects
• Lead technology transfer projects, new process introduction, and production capacity expansions
• Update and audit Bill of Material for assigned process area
• Responsible for creation, validation, and maintenance of Production Work Instructions
• Develop and update process procedures to ensure that documentation is accurate and understandable.
• Provide technical support to the factory's production and logistics functions concerning product documentation
• Interface with all levels of management and employees to gather information and provide guidance for implementation
• Synthesize complex or diverse information; Collect and research data
• Translate concepts and information into images; use feedback to modify designs; apply design principles; demonstrate attention to detail
• Balance team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback
• Follow policies and procedures; completes administrative tasks correctly and on time; support organization's goals and values
• Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly
• Manage Site Specific instruction for the factory.
• All other duties as assigned
Qualifications/Competencies
• Associate degree (AA) or equivalent from two-year college or technical school
• 4 years of manufacturing experience and/or training; or equivalent combination of education and experience.
• Minimum 2 years' experience in technical support technician
• Experience composing work instructions
• Experience formulating and processing engineering change requests
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• Preferred - understanding of 'lean' principles
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
What we offer
We offer a position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. Among the many amenities we offer:
- Great benefits coverage that includes dental and vision.
- Generous Paid Time Off (PTO) policies.
- Great 401(k) plan (with employer match).
- Tuition assistance.
- Global bonus
Available Shifts:
- Friday - Sunday from 6am - 6:30pm ($3/hour differential)
- Friday - Sunday from 6pm - 6:30am ($6/hour differential)
- Monday - Thursday from 6pm - 4:30am ($3/hour differential)
Pay Range: $25 - $30 per hour.
Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.
With 30,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Nearest Major Market: Fort Collins
Nearest Secondary Market: Loveland
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Family Support Resources
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
Professional Development
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program