US Head of Fixed Income Services

Lead the future of investment operations in a highly visible leadership role at the center of Vanguard's Fixed Income platform. As Head of Fixed Income Services, you'll oversee a complex and evolving operating environment-bringing clarity, consistency, and strategic direction across diverse asset classes, systems, and portfolio management approaches. This is a unique opportunity to partner directly with senior investment leaders, shape how the operating model evolves, and build a more integrated, resilient, and high-performing global service that powers investment outcomes at scale.

Responsibilities:

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Sets direction for portfolio administration, investment operations, data management, and trade readiness services supporting complex portfolios, products, and market activity globally. Translates strategic priorities into scalable operating plans that drive service quality, efficiency, resiliency, and risk mitigation across the region.
• Serves as a senior operational advisor to investment leaders, portfolio managers, traders, and business leaders on operational readiness, execution risk, and large-scale portfolio, market, or platform initiatives. Builds and sustains executive-level partnerships with investment leadership, technology, risk, and external service providers.
• Owns enterprise-level escalation and resolution frameworks for material operational risks, establishing decision protocols that align with governance, regulatory, and risk management expectations and ensure consistent application of root-cause analysis and sustainable remediation.
• Leads and oversees the strategic operating model evolution, including global standardization, automation, outsourcing strategy, and adoption of advanced data and analytics capabilities. Establishes and governs global operating standards, data controls, and service delivery models to ensure consistency, resiliency, and risk alignment across regions.
• Leverages deep investment knowledge to oversee end-to-end trade lifecycle processes, evaluate material operational risks, and shape risk-aware execution and control outcomes across portfolios and strategies
• Represents the function in audit, risk, vendor, and governance forums, and drives remediation and control enhancements to protect operational integrity and enterprise risk posture.
• Maintains and expands investment knowledge of financial markets, investment products, regulatory developments, and investment management functional areas. Ensure team readiness to anticipate impacts to evolving business needs and external market conditions. Oversee adherence to operating procedures, documentation standards, and continuous improvement initiatives to enhance efficiency, scalability, and control.
• Sponsors enterprise and divisional initiatives that shape the future investment operating model and strengthen positioning across the platform. Oversee process improvement initiatives to ensure efficiency and risk management.
• Leads operational strategy for new portfolios, products, or market-driven initiatives, overseeing requirements definition, data validation, testing, and implementation across teams. Monitors market, index, regulatory, and business developments; assesses downstream operational impacts and directs required data, process, and control changes.
• Participates in special projects and performs other duties as assigned.

• Minimum of eight years' experience in the Financial Services industry or related experience preferred. Supervisory experience required.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Deep fixed income investment expertise across multiple asset classes.
• Strategic thinking and simplification capability ("seeing the forest through the trees").
• Operational design & standardization skills in less consistent environments.
• Strong stakeholder influence across diverse portfolio management styles.
• Ability to navigate disjointed systems, workflows, and client expectations.
• Experience operating in fragmented, complex environments (multiple asset classes, workflows, systems).
• Background supporting fixed income desks with varying portfolio manager preferences.
• Proven track record of building structure, consistency, and operating models where standardization is limited.
• Ability to lead with greater direct influence on how the model evolves (less globally standardized).