Sr. Data Analyst - CX Advanced Analytics

Core Responsibilities:

Data Analysis:

• Acquire and compile structured and unstructured data, verifying its quality, accuracy, and reasonableness.
• Perform analyses of historical data to surface trends and insights using advanced analytical methods.
• Validate analytical techniques employed by other analysts.

• Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.
• Develop, own, and manage recurring analytic or reporting processes.

• Engage with internal partners to understand business strategy, questions, and goals.
• Bring structure to business requests, translate requirements into an analytical project approach, and lead projects through completion.
• Interacting with stakeholders to understand strategy, questions and goals.
• Proactively identify opportunities within the business to contribute to its growth and success.

• Mentor and coach junior analysts to elevate technical and storytelling capabilities.
• Foster a culture of continuous learning and innovation in analytics tools and methods.
• Proactively expand knowledge of business and analytics, share best practices, and document them.

• Serve as a subject matter expert for the team and the analytic organization.

• Partner with teams in Digital, CXD, Engineering, and Finance to deliver integrated insights.
• Participate in cross-divisional data projects and resolve operational challenges.

• 2-3 years work experience in the data analytics field
• Technology skills: SQL, Python, Tableau, & Data Modeling.
• Ability to analyze large and complex data sets through robust SQL skills.
• Experience with large data warehouses and a strong understanding of data modeling principals.
• Ability to cleanse data and create automated scripts using Python
• Stakeholder Management, Strategic Thinker and Planner, Manage Ambiguity

• Undergraduate degree or equivalent combination of training and experience.