Social Media Community Management Specialist

As a Social Media Community Management Specialist, you'll support Vanguard's efforts to foster thoughtful, engaging, and on brand conversations across our social media channels. This role focuses on execution, responsiveness, and learning, with an emphasis on day to day community engagement and content support.

You'll sit within the Social Media Center of Excellence, supporting the corporate social media team and partnering closely with more senior community managers.

This role is ideal for someone looking to build foundational skills in social media operations, community engagement, and brand voice within a highly regulated environment.

Responsibilities

• Support community management efforts across Vanguard's social media platforms by monitoring, responding, and escalating comments, questions, and feedback in alignment with established guidelines.
• Monitor social media channels for potential issues and escalate risks or sensitive conversations according to defined protocols.
• Assist with day-to-day social media operations, including proactive engagement and content support.
• Use social listening tools to identify trends, emerging conversations, and engagement opportunities, sharing insights with senior team members.
• Help maintain consistent brand voice by applying approved messaging, tone, and response frameworks.
• Support the execution of community engagement strategies developed by senior team members.
• Participate in internal reviews by routing materials, tracking feedback, and supporting approvals under guidance.
• Engage with social media communities by moderating posts and comments to ensure adherence to community guidelines and platform rules.
• Contribute to special projects and perform other duties as assigned.

• Foundational understanding of social media platforms and the role of community management in supporting business objectives.
• Experience using social media management or listening tools such asTalkwalker, Meltwater, or Khoros (or similar).
• Familiarity with platforms such as LinkedIn, Reddit, Meta, X, and emerging channels.
• Strong written communication skills with attention to tone, clarity, and brand standards.
• Ability to work in a fast-paced environment while following established processes.

• Strong organizational skills and the ability to manage multiple tasks with guidance.
• Willingness to learn how to navigate sensitive client or brand interactions with professionalism.
• 1-3 years of experience supporting social media accounts, digital communities, or related marketing/communications work.
• Undergraduate degree or an equivalent combination of training and experience.
• Interest in learning social media best practices within a regulated environment.
• Comfort operating within defined guidelines while developing independent judgment over time.