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Vanguard

ServiceNow Platform Engineer for CMDB

4 days ago• Charlotte, NC

Core Responsibilities

ServiceNow Platform & CMDB Engineering

  • Design, engineer, configure, and support CMDB functionality within an increasingly complex ServiceNow platform landscape.
  • Build CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps.
  • Support the implementation, optimization, and adoption of advanced ServiceNow capabilities, including Now Assist and AI-driven features.
  • Ensure CMDB-related services remain stable, secure, resilient, and scalable as adoption and dependency continue to grow.

Platform Reliability, Performance & Delivery

  • Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained.
  • Accelerate delivery by reducing cycle time for enhancements, fixes, upgrades, and client requests impacting CMDB-dependent workflows.
  • Identify and reduce technical debt to improve maintainability, reliability, and future extensibility of the platform.
  • Support ongoing operational excellence for CMDB-related services.

Cross-Team Partnership & Enablement

  • Partner closely with CMDB governance, operations, platform, and client teams to translate requirements into durable, enterprise-grade technical implementations.
  • Act as a trusted engineering advisor for CMDB-related design decisions, trade-offs, and roadmap planning.
  • Enable safe and scalable adoption of new ServiceNow capabilities across the organization.

Why This Role Matters

  • Accelerates delivery of ServiceNow and CMDB capabilities.

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  • Eliminates platform bottlenecks and reduces accumulated technical debt.
  • Improves platform reliability, scalability, and overall client experience.
  • Enables secure and scalable adoption of AI-powered ServiceNow features.

Qualifications

  • Minimum of five years related work experience. Three years of service assets and configuration management experience.
  • Undergraduate degree in a related field or the equivalent combination of training and experience. Graduate degree preferred.
  • Deep, hands-on experience engineering solutions on the ServiceNow platform, with strong CMDB expertise.
  • Proven ability to design and support scalable, enterprise-grade platform solutions.
  • Experience supporting ServiceNow implementations, upgrades, and new feature adoption.
  • Strong collaboration skills and ability to partner effectively with governance, product, and operational teams.
  • Comfort working in environments with high platform demand and competing priorities.

Preferred Qualifications

  • Experience with AI-driven features, automation, integrations, or performance optimization within ServiceNow.
  • Background supporting CMDB-related initiatives such as discovery, data quality, and platform scalability.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Client-provided location(s): Charlotte, NC, Dallas, TX, Wayne, PA
Job ID: Vanguard-177848
Employment Type: FULL_TIME
Posted: 2026-05-13T20:39:11

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Health Reimbursement Account
    • Fitness Subsidies
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance

  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave

  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities

  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria

  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Leave of Absence

  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • 401(K) With Company Matching
    • 401(K)
    • Financial Counseling
    • Profit Sharing

  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Tuition Reimbursement
    • Internship Program
    • Lunch and Learns
    • Leadership Training Program

  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Vanguard.