Senior Manager, Platform Engineering - Windows Endpoint Infrastructure

Senior Manager, Platform Engineering - Windows Endpoint Infrastructure

This position serves as the senior leader accountable for the strategy, engineering, and operational excellence of our global Windows Endpoint ecosystem-physical devices (Windows 10/11), hardware, peripherals, virtual desktops (Azure Virtual Desktop), and the supporting management platforms (Intune, Autopilot, GPO modernization, endpoint security, and automation).

This leader will oversee a large engineering organization responsible for the full lifecycle of endpoint delivery for tens of thousands of devices. They will drive modernization, enterprise-scale efficiency, secure-by-default standards, and a best-in-class user experience. This role requires an exceptional blend of engineering breadth, strategy, transformational leadership, and operational rigor.

Core Responsibilities:

Strategic Leadership & Vision

• Define and execute the multi-year strategy for the Windows endpoint physical and virtual ecosystem - HW, AVD, Intune, application delivery, automation, updates, and security posture.
• Serve as the enterprise authority on Windows client engineering, hardware, modern endpoint management, virtualization strategy, and platform modernization.
• Establish technology roadmaps for Windows 11, cloud-managed device models, virtualization, and future workplace experience capabilities.
• Partner with senior engineering, security, compliance, risk, support, network, collaboration, procurement, and business stakeholders.

• Lead engineering teams responsible for: Windows 10/11 platform engineering Azure Virtual Desktop architecture & operations Intune / AutoPilot / Endpoint Manager governance & policy design Application packaging/delivery & automation Firmware/BIOS, hardware standards, driver lifecycle, and performance optimization
• Oversee zero-touch provisioning, configuration baselines, CIS/SOX/PCI compliance enforcement, endpoint telemetry, and health & reliability engineering.
• Mature the platform-as-a-product operating model-including roadmap, release management, KPIs, SLIs/SLOs, and user-experience score improvements.

• Ensure consistent global performance across tens of thousands of endpoints, meeting aggressive availability, reliability, and MTTR targets.
• Strengthen the L2/L3 engineering/operations partnership and reduce engineering RUN burden to < 20%.
• Reduce incident volume through standardization, automation, and elimination of manual and legacy workflows.
• Maintain accountability for patching, quality updates, security posture, and platform hardening.

• Lead, mentor, and develop a high-performing multi-discipline engineering organization (Managers, Architects, Senior Engineers, Platform Engineers).
• Build an engineering culture focused on clarity of ownership, accountability, continuous improvement, and predictable delivery.
• Create an environment that attracts top talent and maintains high engagement, while elevating engineering excellence and operational discipline.

• Ensure alignment with enterprise architecture, cyber security, risk & compliance, infrastructure, and cloud platform strategies.
• Oversee architecture reviews (ARB/MCC/SARB), change governance, and approval workflows for new technologies or platform changes.
• Provide executive-level communication for incidents, risks, regulatory concerns, platform change impacts, and roadmap initiatives.

• 10+ years of progressive experience leading large-scale endpoint engineering or infrastructure teams; 5+ years leading leaders.
• Deep expertise in: Windows 10/11 platform engineering at enterprise scale Microsoft Intune/Endpoint Manager, Desktop, Laptop, and peripheral hardware, Autopilot, GPO modernization Azure Virtual Desktop or enterprise VDI environments Endpoint security frameworks, CIS baselines, Zero Trust principles Automation (PowerShell, Graph API, CI/CD pipelines).
• Demonstrated success operating a large-scale fleet (>20k devices) with globally distributed teams.
• Strong command of enterprise operations, major incident management, and engineering KPI/OKR constructs.
• Proven ability to influence senior stakeholders, lead through ambiguity, and deliver measurable business outcomes.

• Experience in regulated industries (financial services, insurance, healthcare).
• Modern Workplace & Microsoft certifications (MDM/Intune, Windows, Azure).
• Experience with Mac, mobile, or cross-platform endpoint architecture.
• Familiarity with SCCM/ConfigMgr coexistence and cloud transition strategies.