Product Manager, Senior Specialist

At Vanguard, we believe a great client experience should do more than make investing easier - it should help investors make better decisions and improve their chances of long-term success. The CX Alpha program brings together product management, investment methodology , analytics, user experience, behavioral science, and technology to design and scale digital experiences that encourage positive investing behaviors and create measurable value for clients.

We are seeking a Senior Product Manager to lead the strategic vision and roadmap for CX Alpha's digital experiences designed to help self-directed investors build and maintain well-diversified investment portfolios. This role will partner across the organization to identify client needs, shape product strategy, and bring behaviorally informed, data-driven experiences from concept to launch.

This is a strong opportunity for a product leader who is energized by experimentation, comfortable operating in ambiguity, and motivated by building experiences that can create meaningful value for investors.

Responsibilities:

• Lead the strategic vision and product roadmap for self-directed investor experiences designed to help clients build and maintain well-diversified portfolios.

• Translate client needs, behavioral insights, investment methodology , and business priorities into clear product opportunities, hypotheses, and delivery plans.

• Partner with cross-functional teams across digital product , marketing, data and analytics, legal, compliance, and technology to bring new CX Alpha concepts to life.

• Use qualitative and quantitative analysis to continually improve the client experience while balancing client value, business priorities, feasibility, and risk.

• Help shape the broader CX Alpha vision and ensure diversified portfolio priorities align with Personal Wealth's goals and long-term strategy.

• Challenge business and technical partners to think creatively and drive toward scalable, high-quality solutions.

• Participate in and influence ongoing business planning and departmental prioritization activities.

• Improve the CX Alpha operating model by strengthening how the team collaborates with cross-functional partners and fosters a culture of learning and experimentation.

• Undergraduate degree or equivalent combination of training and experience required . Graduate degree preferred.

• Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.

• Experimentation mindset: Comfort defining hypotheses, testing concepts, learning quickly, and scaling what works.

• Relationship orientation: Ability to build trust and influence across product, design, analytics, technology, marketing, legal, compliance, and business partners.

• Systems thinking: Ability to look across a complex client experience, connect dependencies, and identify scalable opportunities.

• Innovator's mindset: Curiosity, comfort with ambiguity, and a willingness to challenge existing assumptions in pursuit of better client outcomes.