Product Manager, Digital Account Security

Core Responsibilities

• Lead digital product management activities for a strategic fraud prevention product, from concept through scaled delivery
• Define and own the product vision, roadmap, and success measures for Digital Account Locks
• Plan, develop, and implement new digital capabilities, including requirements definition, market analysis, and phased delivery plans
• Partner with engineering, security, fraud, risk, and digital channel teams to deliver secure, compliant solutions at pace
• Drive discovery and ongoing optimization using qualitative and quantitative techniques, including client research, behavioral data, and experimentation
• Apply AI-assisted analysis and tooling to accelerate insight generation, prioritization, and decision-making in a security-sensitive domain
• Coach product teams on modern product management practices and ensure clear stakeholder communication and change management
• Identify, manage, and resolve production and implementation issues; lead escalations as needed to enable rapid delivery
• Contribute to business planning, prioritization, and special initiatives supporting digital security and fraud prevention objectives

• A client-facing Digital Account Locks capability that enables immediate, self-service protection during suspected fraud events
• An initial MVP focused on high-risk transaction blocking, with a roadmap toward expanded account controls, step-up authentication, and fraud case integration
• A scalable platform that balances low friction for legitimate clients with high friction for bad actors, strengthening overall fraud prevention outcomes

• Undergraduate degree or equivalent combination of training and experience
• Minimum of five years of related product management experience
• Experience leading complex, cross-functional initiatives involving technology, risk, and operational partners
• Strong analytical, communication, and stakeholder-management skills
• Demonstrated ability to operate effectively in ambiguous problem spaces

• Graduate degree
• Experience in fraud prevention, security, identity, risk, or financial services
• Experience building zero-to-one or platform-style digital products
• Familiarity with applying AI-enabled tools or data-driven techniques in product discovery and delivery