Product Manager

In this role you will

• Ensure outcomes are aligned with CX objectives and provide strong product management principles with a relentless focus on client needs.
• Provide product management services on a product, applying functional expertise to improve product results.
• Collaborate with cross-functional teams and Client Experience Owners to create best practices that drive significant change to the client experience digital platforms.
• Coach product teams towards best practices and learnings.
• Partner with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery.
• Lead the planning, development and implementation of product capabilities. Work closely with Client Experience Owners and UX to define and analyze markets, develop detailed product features and requirements, and create a product roadmap to realize the final vision.
• Employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience.

• Document the requirements for key functions, deconstructing the epic into actionable user stories in JIRA/Confluence.
• Develop feature acceptance criteria for each of the stories and get them ready for Agile scrum teams.
• Work with UX/UI to create or update designs for upcoming sprints.

• Translate product roadmap into product backlog - Liaise with the Senior Product Manager to ensure that the strategic intent of any solution that is developed meets both the client and business goals.
• Manage product backlog - Manage, adjust for risk, and prioritize product backlog with the focus on execution for at-least 3 sprints. Ensure that work items are sequenced according to priorities set by the Senior Product Manager.
• Backlog refinement - Lead backlog refinement to deconstruct, refine and estimate story size, add acceptance criteria and enable long term technical planning.
• Product Health - Manage and prioritize defects, technical enhancements along with product features to maintain holistic product health.

• Be available for the team in all scrum ceremonies meetings including standups, retrospectives, and sprint reviews.
• Answer questions from developers and clarify acceptance criteria. Be available to any member of the scrum team, at any time, to answer any question related to the team's current commitments.
• Work with scrum team managers to maintain a continuous velocity stream, ensure quality, eliminate escaped defects, and motivate the team.

• Ensure digital platform standards are adhered to
• Managing feedback loop with Client Experience Owners and Senior Product Managers
• Help out in case resources fall short, e.g. for testing
• Collaborate with Senior Product Managers for feature KPI's and aligning them to the digital platform KPI's
• Collaborate with Senior Product Managers for feature analytics allowing product teams to understand usage, insights and enhancement opportunities.
• Managing dependencies within the team (client and backend)

• Minimum of five years related work experience. Two years of managing a project preferred. Financial Services or function-specific experience preferred.
• Undergraduate degree or equivalent combination of training and experience.
• Ability to support testing and elevations during off-hours and weekends.

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Demonstrated ability to achieve results while working in cross-functional environment.
• Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Demonstrated experience implementing and executing Agile principles with strong digital and technical skills.

• Ability to support testing and elevations during off-hours and weekends.