Process Improvement Analyst, Specialist
Drives initiatives to develop, identify, analyze, and improve existing business processes using process improvement methodology (e.g., Lean, Agile, etc.). Applies functional expertise to improve business and client results.
Core Responsibilities
1. Applies process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.
2. Concatenates process improvement data and uses key metrics to measure outcomes.
3. Supports process improvement initiatives from inception through implementation ensuring deadlines are met. Defines scope and requirements, establishes timeline, and ensures timely completion of deliverables.
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4. Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analyses.
5. Develops and manages effective working relationships with internal clients and key stakeholders.
6. Supports the development of training and/or change management materials and activities to support new processes and procedures.
7. Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained. Supports the planning and implementation of quality assurance and compliance processes.
8. Provides assistance for regulated and monitored activities.
9. Participates in special projects and performs other duties as assigned.
Qualifications
- Minimum of three years related work experience with progressive responsibility required.
- Undergraduate degree or an equivalent combination of training and experience required.
- Process improvement certification (i.e. McKinsey Lean training, Six Sigma certification) preferred. Ability to obtain certification within 2 year period required.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Perks and Benefits
Health and Wellness
- FSA
- HSA
- Health Reimbursement Account
- Fitness Subsidies
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Mental Health Benefits
- Virtual Fitness Classes
- Pet Insurance
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Leave of Absence
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- 401(K) With Company Matching
- 401(K)
- Financial Counseling
- Profit Sharing
Professional Development
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursement
- Internship Program
- Lunch and Learns
- Leadership Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Vanguard.