Omni-Channel Program Manager

Vanguard Workplace Analytics is seeking an OmniChannel Pro gram Manager to lead how analytics demand is owned, prioritized, and delivered across P articipant Financial Services (PFS). This role focuses on creating clarity for cross - analytics asks, improving transparency into prioritization and capacity, as PFS continues to expand it s omni - channel engagement efforts.

This is a senior individual - contributor role requiring strong cross - functional - influence, stakeholder management and analytics leadership.

Key Responsibilities

• Own intake, triage, and prioritization of analytics requests across PFS, with particular focus on cross - team and omni - channel efforts.

• Serve as the primary point of accountability for analytics asks spanning Marketing, Sales & Education , Client Communications, Client Experience and Enterprise partners.

• Improve transparency into analytics prioritization, capacity constraints, and delivery timelines for business partners.

• Act as a trusted partner to PFS teams, enabling early analytics engagement in campaign planning and experimentation.

• Translate analytics constraints, dependencies, and tradeoffs into clear, business friendly - communication for stakeholders.

• Proactively communicate major analytics initiatives, data engineering dependencies, or headwinds that may impact delivery timelines.

• Identify opportunities to improve continuity, efficiency, and effectiveness of analytics enablement as business needs to evolve .

• Enable leaders and crews to understand how their asks fit into the broader portfolio , rather than managing expectations case by case.

• Demonstrated experience in product management and analytics enablement within a complex enterprise environment.

• Strong understanding of analytics delivery lifecycles and data driven - decision making.

• Proven ability to manage competing priorities across multiple stakeholder groups.

• Strong communication and influencing skills, with the ability to translate data and analytics concepts into business outcomes.

• Experience working closely with analytics, data engineering, and business teams.

• Experience in financial services or other regulated industries.

• Familiarity with omni - channel marketing, campaign analytics, or experimentation frameworks.

• Experience defining or evolving analytics or data operating models.