Lead Solutions Architect - Martech & Customer Platforms
3 days ago• Manchester, United Kingdom
Project Contractor
We're looking for a Lead Solutions Architect to drive the architecture and evolution of our Marketing Technology (Martech) ecosystem. This is a high-impact role where you'll shape the future of customer engagement, working at the intersection of digital experience, AI, and scalable cloud platforms. You'll partner closely with Product, Engineering, and Business teams to define innovative, scalable, and future-ready solutions that support our strategic growth.
What You'll Be Doing
- Own and evolve Martech architecture and product roadmaps, aligning with business strategy and enterprise architecture
- Lead the design of scalable, integrated solutions across customer experience platforms, conversational AI, and automation
- Collaborate with product teams, engineers, and business stakeholders to deliver seamless, customer-centric solutions
- Drive alignment with enterprise architecture standards, governance, and technology roadmaps
- Act as the technical authority, guiding teams through complex design decisions, risk mitigation, and solution optimisation
- Evaluate new technologies, vendors, and platforms, contributing to build vs. buy decisions and long-term strategy
- Support and enhance architecture governance and best practices across the organisation
- Stay ahead of emerging Martech, AI, and cloud trends, bringing innovation into the business
- Mentor engineers and architects, helping to build a high-performing, forward-thinking technology team
What it takes
- Significant experience in technology roles, including 3+ years as a Solutions/Technical Architect
- Proven experience designing and delivering enterprise-scale Martech or customer experience platforms
- Strong knowledge of:
- Cloud platforms (AWS, Azure or GCP)
- Microservices, APIs, and modern integration patterns
- DevOps and Agile/SAFe delivery models
- Experience with Adobe ecosystem (e.g. Adobe Experience Cloud)
- Hands-on expertise in conversational AI (e.g. Kore.ai) and intelligent automation
- Strong understanding of architecture governance, risk management, and compliance
- Experience in vendor selection, build vs. buy analysis, and ROI/TCO evaluation
- Excellent stakeholder engagement skills, with the ability to influence across both technical and business audiences
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Why Join Us?
- Work on cutting-edge Martech and AI-driven customer platforms
- Play a key role in shaping enterprise-wide digital and customer experience strategy
- Collaborate with high-performing product and engineering teams
- Opportunity to lead architectural direction and influence senior stakeholders
- Competitive salary + benefits + flexible working
Special Factors
- Vanguard is not offering visa sponsorship for this position
- This position is hybrid and would require you to be in our office 3 days per week.
Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.
This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.
It's what we stand for: value to investors.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Client-provided location(s): Manchester, United Kingdom
Job ID: Vanguard-178471
Employment Type: FULL_TIME
Posted: 2026-06-04T20:27:13
Perks and Benefits
Health and Wellness
- FSA
- HSA
- Health Reimbursement Account
- Fitness Subsidies
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Mental Health Benefits
- Virtual Fitness Classes
- Pet Insurance
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Leave of Absence
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- 401(K) With Company Matching
- 401(K)
- Financial Counseling
- Profit Sharing
Professional Development
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursement
- Internship Program
- Lunch and Learns
- Leadership Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Vanguard.