Hardware Service Asset & Configuration Management Analyst

Note:

This role is designed as a full-time, on-site position and requires presence in the office five days per week. While the role maintains a standard in-office schedule, limited flexibility may be provided based on business needs and manager approval.

Core Responsibilities

Audit Processes

• Manage and execute help desk and stockroom audits across domestic and international sites.
• Hold sites accountable for timely audit completion and discrepancy resolution.
• Reconcile audit results and report findings and corrective

• Compile monthly lease return lists, ensuring all eligible devices are included.
• Prepare return files for submission to vendor .
• Scan applicable devices into appropriate ServiceNow asset category.
• Use filters to validate device eligibility and ensure accurate returns.
• Release Apple products from the environment using ABM.
• Close out all required ServiceNow asset tasks prior to shipment.

• Conduct quarterly reviews of stockroom access.
• Identify required access additions or removals.
• Partner with Vanguard Global Security to resolve any issues or exceptions.
• Process physical restricted security access removal requests in the designated system.

• Provide hands-on warehouse assistance when needed.
• Occasionally m anage incoming deliveries and shipments .
• Ability to lift 35 pounds .
• Occasionally manage incoming deliveries or shipments.
• May be required to utilize pallet jacks to move equipment safely. Training provide d.
• Complete M aterial T ransport R equest s and related tasks in warehouse associate's

• Track assets throughout the procurement, deployment, refresh, and disposal lifecycle.
• Maintain accurate asset records, including lease dates, location, ownership, and status.
• Manage asset intake and retirement procedures.

• Validate ServiceNow changes across all regions through multi-layer testing.
• Support T o rpedo/Harpoon processes and related workflows.
• Create reports and update dashboards

• Minimum of one year related work experience.
• Undergraduate degree preferred in a related field or the equivalent combination of training and experience.

• Foundational experience using Power BI, including building basic reports, dashboards, or visualizations.
• Interest in or exposure to data analytics, including interpreting datasets, identifying simple trends, or supporting data-driven decision-making , strict adherence to processes .
• Ability to learn and apply reporting or analytical tools in support of operational and audit-related workflow .
• Willingness to learn how to write process and procedures.