Director of Investment Operations, Personalized Indexing

Role Overview

The Director of Investment Operations leads the execution and ongoing evolution of the operations supporting the direct indexing platform, ensuring scalable, accurate , and tax-efficient execution of personalized separately managed accounts (SMAs ). This role partners closely with portfolio management, technology, d ev/engineerin g , client teams, and risk to deliver operational excellence across a highly customized, tax-managed investment offering . This role reports into the Head of Platform Operations.

Direct indexing platforms require precision, data integrity, and tax-aware execution at scale, combining portfolio customization, tax-loss harvesting, and high-volume account management.

This role joins at an important time as we continue to grow and invest in our operations, technology, and team. We're looking for a leader who can set direction but also stay close to the work and drive execution.

• Lead the day-to-day execution across investment operations lifecycle middle & back-office functions (account onboarding, portfolio implementation, reconciliation, reporting , contracting, billing, proxy voting, custody/3 rd party management).

• Maintain a scalable operating model supporting high-volume, highly customized SMA portfolios

• Manage third-party portfolio accounting system.

• Ensure operational processes support ongoing tax management (tax-loss harvesting, tax transitions, and capital gains management) and portfolio customization (ESG screens, restrictions, factor tilts, client-specific constraints)

• Maintain close partnership with development/engineering teams to ensure seamless integration across portfolio management systems, trading platforms, and client reporting tools

• Oversee data flows across benchmark , security master , client restrictions, and tax-lot systems

• Lead and develop a team of ~10 crew members, with a focus on execution quality and continuous improvement

• Establish clear performance expectations aligned to accuracy, timeliness, and client outcomes

• Promote a culture of accountability, continuous improvement, and operational excellence

• Work with embedded 1 st line risk partner to i dentify operational risks and implement effective controls to manage

• Drive process standardization and automation to scale operations, streamline workflows, and improve efficiency

• Support development of key performance metrics and operational reporting

• Manage relationships with third-party vendors

• Establish service-level agreements and monitor performance against operational KPIs

• Resolve escalations and ensure continuity of service

• Enable a seamless onboarding and servicing experience for SMA clients

• Support high-touch client experience through accurate reporting and operational transparency

• Partner with client teams to support complex portfolios (e.g., concentrated stock, transitions, tax-sensitive mandates)

• Represent Operations as subject matter expert in a client facing capacity, including support for conversations with prospective clients, custodian, SMA sponsor platforms, and other 3 rd party partners.

• 10 + years in investment operations

• Deep understanding of direct indexing, equity SMAs , and tax-managed investing , including d irect experience with one or multiple middle and back-office outsourcing platforms used by SMA managers (i.e., Vestmark, Advent, BNY Archer, SEI)

• Strong knowledge of trade lifecycle, portfolio accounting, and data management

• Proven leadership experience managing high-performing operations teams

• Strong partnership skills across front office, technology, and risk

• Undergraduate degree required

• Mass customization at scale (each portfolio is unique)

• Continuous tax optimization execution, not periodic

• High data complexity (tax lots, restrictions, personalization inputs)

• Tight integration with technology platforms to enable automation

• Client-level precision vs. fund-level processing