CMDB Platform and ITIL Process Governance Administrator

Core Responsibilities

CMDB Data Stewardship & Governance

• Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
• Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
• Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
• Define and maintain governance policies, standards, and controls aligned with audit and risk expectations

• Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
• Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement

• Develop and maintain data quality metrics, dashboards, and reporting frameworks
• Prepare governance insights and reporting for leadership, audit, and compliance discussions

• Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use
• Define and document AI governance guardrails, including approved datasets, controls, and escalation paths
• Assist in translating AI governance requirements into process controls and certification checkpoints
• Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks

• Minimum of five years related work experience, with at least one year of IT service management experience.
• Undergraduate degree or equivalent combination of training and experience.
• ITIL Foundation Certification
• Experience in IT systems, CMDB, data administration, or governance environments
• Data normalization experience and ability to maintain high-quality structured data
• Data governance experience, including policies, standards, and controls
• Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
• Understanding of ITIL processes and service management concepts
• Experience or exposure to cloud platforms (AWS, Azure, or similar)
• Strong communication and collaboration skills across technical and business stakeholders

• Hands-on experience with ServiceNow (CMDB, ITSM modules)
• ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year
• Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)
• Knowledge of CMDB governance, certification campaigns, and audit readiness practices
• Experience with reporting, dashboards, or data analytics tools
• Exposure to AI governance, AIOps, or automated service management processes