Client Representative, Senior Associate

About this job

At Vanguard, we have a client-first mentality that we live and breathe every day through our mission:

"To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success."

As a Client Representative, Senior Associate within our Brokerage & Investments Center of Excellence (COE), you will serve as a trusted resource for clients navigating advanced brokerage needs. This role is designed for individuals who thrive in a fast-paced environment, enjoy solving problems, and want to grow their expertise in financial services.

If you have a passion for serving others, building your skillset, and giving every investor the best chance for investment success, join our team of "crew" in the Center of Excellence!

Hybrid Work Model: In-office (Tuesday-Thursday) and remote flexibility (Monday & Friday)

• Total potential compensation for this role is between $66,500 - 77,500 ($54,000 - 65,000 base salary based on licenses held plus up to a one-time $12,500 bonus and eligible partnership and promotional bonuses) within your first year upon obtaining the required licensing and achieving performance standards.

• Serve as a primary point of contact for client inquiries through the phone channel related to brokerage and investment related topics.
• Provide expert-level support and education on:
  • Margin trading and requirements
  • Corporate Actions (mergers, splits, tender offers)
  • Options trading strategies and mechanics
  • Fixed Income products (CDs & Treasuries)
  • Investment education and platform navigation
• Collaborate with cross-functional teams to resolve complex issues and ensure a seamless client experience.
• Identify trends in inquiries and recommend process improvements or training opportunities.
• Maintain up-to-date knowledge of industry regulations, internal policies, and market developments.

• Experience in client services preferred.
• Familiarity with brokerage products and services, such as margin trading, options, and fixed income instruments.
• Strong interpersonal and client relationship management skills.
• Customer-facing and/or inbound phone experience.
• Ability to explain financial concepts in a clear, client-friendly manner.
• Undergraduate degree or equivalent combination of experience.
• The SIE is a mandatory requirement for the role prior to starting at Vanguard.
• Active FINRA Series 7 and 63 licenses (or ability to obtain within the required timeframe).

• Fully paid training, coaching, and continuous support to pass the FINRA Series 7 & 63.
• Access to learning and development resources to build your financial acumen.
• Hands-on coaching by purpose-driven leaders to help you excel and prepare for future opportunities.
• Exposure to Vanguard's Advanced Blueprint path to proficiency, enabling high-performing crew to progress within the space in as little as 6-9 months based on performance and business need.

• New hires may need to be full jurisdiction registered in all U.S. states and territories.