Business Program Manager, Senior Specialist

The Process Improvement Value Outcomes Team (PIVOT) is Vanguard Workplace Solutions' continuous improvement organization. Uniquely positioned with both an intimate understanding of the client's business and the objective perspective to assess the issues with fresh eyes, the team brings an uncommon intersection of expertise to the project. With the ability to work within the client's walls, PIVOT approaches client challenges not just as problem solvers, but as partners-driving practical solutions through implementation.

In this role as a Project Manager for PIVOT, you will lead engagements with Vanguard Workplace Solutions' largest and most critical client relationships. You will work with a client's benefits and administration team to identify and pursue ways to improve efficiency and enhance the operation of the client's retirement plan. Some of the many ways PIVOT has added value include establishing an operational dashboard, facilitating a data quality review, improving data flows, and identifying and delivering opportunities to benefit plan sponsors and participants via risk reduction, efficiency gains, and cost savings.

Core Responsibilities

1. Manages programs or major workstreams of a broader program. Ensures that the scope of the program aligns with business priorities and that business value is properly measured for prioritization.

2. Develops and maintains broad knowledge and awareness of Financial Services industry forces, competition, and trends to act as a trusted advisor throughout the project lifecycle. Monitors financial, legal, and other regulatory environments to ensure projects are aligned with the overall company strategy and market conditions.

3. Communicates with stakeholders, leaders, team members, management, and department partners to ensure that requirements and priorities are understood. Monitors project progress and results and submits regular status reports to management and internal and external stakeholders. Ensures the development and execution of business change management and communication plans.

• Minimum of eight years related business experience. Financial Services and function-specific experience required. Minimum of four years project management experience.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Strong retirement plan recordkeeping and administration experience preferred.
• Lean, Six Sigma, and/or human centered design certifications preferred.
• Project management certifications preferred.