Senior Consumer Lifecycle Strategist - PLAY

USA TODAY Co. Is looking for a Senior Consumer Lifecycle Strategist - PLAY to own the end-to-end subscription growth model for PLAY-covering pricing and packaging, paywall and offer decisioning, registration to subscription conversion, onboarding, engagement/upsell, and churn mitigation. You'll partner tightly with the PLAY business unit to deliver profitable subscriber growth, higher ARPU, and durable retention through experimentation and AI-enabled lifecycle programs.

USA TODAY PLAY is our casual entertainment destination that brings together crosswords, puzzles, horoscopes, comics, quizzes, and more. PLAY builds on a strong existing foundation from legacy Crosswords and is designed to significantly expand its share of the USA TODAY Network audience over the next several years. The long-term vision is for PLAY to become a major revenue driver through a combination of subscriptions, stacked bundles, and sponsorship opportunities.

• Define the value proposition and pricing/packaging for PLAY in partnership with key leaders in Consumer and PLAY
• Build and iterate the known-to-paid subscription funnel, creating journeys that drive habit and, ultimately, purchase intent

• Stand up structured price/term tests for acquisition, stop‑save, and winback
• Maintain an always-on testing‑ backlog (paywall friction, day passes vs. subscription constructs, landing pages, overlays, lifecycle) and publish read‑outs; scale winners into playbooks.

• Design and optimize full lifecycle journeys for PLAY, including lead acquisition, nurture, onboarding, engagement, upsell, and winback journeys
• Partner with Product to optimize PLAY checkout, stacked checkout experiences including PLAY, and PLAY account management experiences
• Define targeting and suppression logic with the CDP for real-time, segment-level decisioning and experiences across web/app/email

• Deploy AI-assisted churn mitigation and dynamic stop save flows; align onsite intercepts with account management journeys and call center policies.

• Work within the PLAY-Consumer model, clarify strategy, approvals, and delivery calendars; communicate progress and performance.

• Subscriber growth (net adds) and conversion rate from known to paid
• ARPU lift from pricing, annualization, and stacked add‑ons
• Churn / save rate improvement
• Time to launch experiments and scale learnings to drive optimizations
• Penetration of PLAY within USA TODAY Network audience and product add-on rate contribution to portfolio revenue

• 5+ years in subscription growth, lifecycle marketing, with gaming/entertainment experience
• Hands-on experience with paywall strategy, dynamic offers, and churn mitigation (stop save, winback) at scale
• Proven success in developing and scaling multi-channel lifecycle programs that deliver measurable improvements in subscriber base and LTV
• Proficiency with A/B testing and experimentation frameworks; able to translate results into roll‑out playbooks
• Demonstrated fluency with marketing technology ecosystems (e.g., Salesforce Marketing Cloud, Braze, CDP, CRM platforms) and personalization at scale
• Strong analytical judgment with the ability to independently assess metrics, identify patterns and tradeoffs, and convert quantitative signals into strategic direction and recommendations
• Strong cross-functional leadership; able to work within the PLAY-Consumer operating model and align Product, Data, Activation, and Creative on shared goals