Learning and Development Specialist

The Learning & Development Specialist is responsible for designing, facilitating, and leading technical and skills-based training programs that support employee capability, performance, and business outcomes across the Chief Revenue Office (CRO). As a member of the Platinum Training Team, this role enables revenue-facing teams to confidently understand, adopt, and apply complex systems, tools, and workflows in ways that are practical, role-relevant, and easy to translate into daily execution.

Training programs span onboarding and continued development for CRO-aligned roles, with particular focus on Account Managers and Optimization Strategist I & II populations. Content centers on systems enablement, product and platform fluency, operational workflows, and the ability to communicate technical concepts in clear, relatable language.

This role requires strong technical aptitude, instructional design expertise, and the ability to bridge complexity with clarity. Travel may be required. Position may be remote or on-site near Frisco, TX.

• Design and deliver technical and role-based training programs that support the Chief Revenue Office, including but not limited to Account Managers and Optimization Strategist I & II roles
• Translate complex systems, tools, platforms, and processes into accessible, role-specific learning experiences
• Facilitate instructor-led and blended learning experiences focused on:
  • Platform and system usage
  • Product and solution enablement
  • Workflow execution and optimization
  • Role-based application of tools and data
• Partner with CRO leadership, enablement, and operations teams to identify capability gaps and design targeted learning solutions
• Support maintenance and updates to learning management system resources to ensure accuracy, relevance, and alignment with evolving tools, systems, and business priorities
• Develop and maintain training assets, including:
  • Instructor-led materials
  • Simulations and scenario-based learning
  • Digital learning resources
• As needed, monitor, evaluate, and document training effectiveness and learner outcomes
• Review and enhance training materials developed by other teams (e.g., product, operations, or enablement) to ensure usability and instructional quality
• Travel to meetings and training sessions as required
• Perform additional duties as assigned

• Platinum Training Team
• Chief Revenue Office leadership
• Account Management leadership
• Optimization Strategist I & II leadership
• Product and Platform teams
• Operations & Enablement teams
• Human Resources
• External vendors and partners, as needed

• Strong ability to understand and master complex systems, tools, and technical workflows
• Demonstrated skill in translating technical concepts into clear, relatable, and role-specific language
• Excellent presentation, writing, and verbal communication skills
• Ability to quickly learn business processes, products, and technology platforms
• Comfortable facilitating technical training for live and virtual audiences up to 2,000+ attendees
• Consultative mindset with the ability to collaborate across teams to design meaningful learning solutions
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Analytical thinker who can assess performance data and recommend improvements
• Thrive in a collaborative, team-oriented environment

• Technical Enablement & Systems Training
• Instructional Design & Adult Learning Principles
• Role-Based Learning Development
• Business Process & Technology Acumen
• Analytical Thinking & Problem Solving
• Clear Communication of Complex Concepts
• Organization & Time Management
• Continuous Improvement Mindset

• Bachelor's Degree in Business, Marketing, Advertising, Communications, Technology, or a related field preferred
• 2+ years of experience in a learning & development, enablement, or training role supporting technical or revenue-facing teams
• Experience using and/or instructing CRM and revenue platforms (Salesforce experience preferred)
• Familiarity with digital advertising, marketing platforms, or optimization tools
• Proficiency with curriculum development tools, including:
  • PowerPoint
  • MS Word
  • MS SharePoint
  • MS Teams
  • Graphics or content development tools (Learning Pool a plus)