GTM Systems Administrator

Meet Upside:

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail-profit measurement, attribution, and incrementality-to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We've helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.

The Impact You'll Make:

As GTM Systems Administrator, you will play a critical role in ensuring the stability, scalability, and evolution of Upside's go-to-market technology stack. You will serve as a trusted systems partner, supporting day-to-day systems health while also contributing to strategic initiatives that improve automation, data quality, and user experience. This role requires strong independent ownership, sound judgment in complex systems decisions, and the ability to translate business needs into durable, scalable solutions. Reporting to the Senior Director, Revenue Operations, you will help ensure our technology ecosystem remains a reliable system of record and a catalyst for operational efficiency, including supporting emerging AI-powered workflows and automation plays.

Core Responsibilities

• Support the administration, configuration, and ongoing optimization of Upside's GTM Technology Stack (Salesforce, Conga, DocuSign, Outreach, Etc.), ensuring platform reliability, performance, and data integrity.
• Deliver production support by troubleshooting, prioritizing, and resolving issues raised by end users and integrated systems, with a focus on root-cause resolution.
• Support program management for the Salesforce domain, including roadmap definition, backlog grooming, prioritization, and delivery planning in partnership with business partners.
• Partner with stakeholders to gather business requirements and translate them into scalable Salesforce solutions.
• Document business requirements, solution designs, and system behavior to ensure clarity, alignment, and long-term maintainability.
• Design and implement automation (including flows, validations, and AI-enabled capabilities) to improve efficiency, reduce manual work, and support scale.
• Support AI automation initiatives by helping operationalize new Salesforce features and adjacent tools that enhance productivity and decision-making.
• Proactively monitor Salesforce releases and broader ecosystem trends, ensuring Upside stays ahead of new functionality and practices
• Partner with Enablement and Operations leaders to support training programs, develop user documentation, and reinforce consistent system usage.
• Act as a thought partner on systems strategy, finding opportunities to improve data quality, governance, and cross-platform alignment.
• Collaborate with external vendors and internal technical partners to support integrations, enhancements, and platform investments.

• 4+ years of hands-on Salesforce administration experience in a complex, fast-paced environment (certifications preferred).
• Deep understanding of Salesforce core functionality (Sales Cloud preferred), automation tools, and data model design.
• Proven experience gathering business requirements and translating them into well-architected system solutions.
• Strong production support mindset, with the ability to balance urgent issues against longer-term platform improvements.
• Demonstrated ability to operate independently, prioritize competing demands, and exercise good judgment
• Strong communication and collaboration skills, with the ability to influence without authority and partner across functions.

• Salesforce
• Hubspot
• Outreach
• Gong
• Conga / DocuSign
• n8n

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend
• Transparent culture
• Amazing mission!