Senior UX Designer - People Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We're looking for a UX Designer with experience designing CRM and SaaS products to create intuitive, scalable experiences for complex workflows (e.g., sales pipelines, customer support, onboarding, analytics). You'll collaborate with Product, Engineering, and Research to translate business needs into user-centered designs that drive adoption and retention.

Primary Responsibilities:

• Design end-to-end user experiences for CRM/SaaS features (dashboards, workflows, settings, permissions, reporting)
• Translate product requirements and user insights into user flows, IA, wireframes, prototypes, and high-fidelity UI
• Conduct and/or support user research (interviews, usability tests, surveys) and synthesize findings into actionable recommendations
• Build and effectively communicate the design vision with high quality visual artifacts such as wireframes, mockups, interactive prototypes, storyboards etc.
• Partner with research and strategy teams in the design and fielding of research studies, then translate user needs and research findings into usable design improvements and/or new opportunities
• Partner with Product Managers to define problem statements, success metrics, and UX strategies
• Interpret insights (analytics, VoC, market feedback etc.) to anticipate user needs and proactively design innovative solutions
• Continually advocate for the user and ensure there is a shared understanding of the problems we are solving (Be the voice of the user in prioritization, new products and features)
• Guide discussion and critique of work, solicit requirements from stakeholders, be a key partner in helping deliver on the vision
• Actively engaged in the team culture and contributing in learning and presentation opportunities across design organization
• Comfort in ambiguity and changing user needs with self-motivation mindset around solving complex problems
• Provide design recommendations based on technical feasibility, usability findings, A11y, legal and design best practices
• Demonstrates curiosity and growth mindset contributing to a product design environment that supports continuous learning and innovation
• Leverages best practice design principles and trends to contribute with insights and stellar user experiences
• Be a trusted design partner in a cross functional team (designers, engineers, product, researchers etc.), delivery designs on time and to the highest quality
• Collaborate and contribute reusable design components in partnership with Design System team
• Makes research and design decisions that takes into health equity considerations (including but not limited to: disability status, health literacy levels, demographics, cultural backgrounds, etc.) to improve healthcare access for all members
• Collaborate with Engineers to ensure feasibility, quality, and accurate implementation
• Create and maintain components and patterns for consistency across the platform
• Improve usability of complex data-heavy screens (tables, filters, segmentation, search, bulk actions)
• Advocate for accessibility (WCAG), responsive design, and inclusive UX
• Iterate based on analytics, support tickets, feedback loops, and experiment results (A/B tests)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

• Undergraduate degree or equivalent experience
• Experience with user research and usability testing methods
• Solid understanding of interaction design, information architecture, and visual hierarchy
• Solid portfolio showing shipped work, especially complex workflows or CRM-like products
• Proficiency with Figma (or similar) for design, prototyping, and collaboration
• Proven ability to communicate design decisions clearly to cross-functional stakeholders