Senior Program Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

What you'll do:

Program managers build an understanding of our client's business, population and objectives to recommend engagement strategies and bring fresh ideas to improve service and achieve better health outcomes. They help employers build a culture of health with a dedicated well-being strategy through thought leadership, industry insights, data analysis and measurement, vendor management, health strategy design and development, and benchmarking.

• Assesses client population health needs using available claims data, utilization statistics, and satisfaction to identify opportunities and develop tactical project plans
• Collaborates with key client stakeholders to develop and assist with a cohesive, holistic and data focused population health strategy to drive health improvement and resiliency of the employee population
• Develops and executes population health project management activities locally and on a global scale
• Define, promote and deliver local health events, webinars, trainings, etc. to drive engagement in client wellness programs
• Oversees and works across all population health vendors to remove barriers, enhance referral pathways and create integration opportunities under a unified strategy
• Conducts impact analysis of population health initiatives, benchmarks programming and utilizes claim and related data to monitor, track, forecast, and analyze trends & challenges, to identify opportunities to drive further engagement and clinical value
• Collaborates regularly with the client's internal support structure along with Optum operations, engagement, sales and account management teams
• Handles and stores all data in compliance with relevant data protection laws and policies
• Responds to client suggestions, concerns, and complaints in a timely, professional, and consistent manner while providing the gold standard in customer service
• Implements and follows all Workplace Well-being and client policies and procedures
• Completes all assigned education coursework and trainings within the first 30 days of date of hire
• Performs any other projects and responsibilities as required

• Bachelor degree in a related field, such as health promotion, health education or public health
• Proven extensive experience in health promotion, health management or corporate wellness
• Proven solid experience with large healthcare project management and people management
• Proven experience of supporting health & wellbeing to national / international / complex environments
• Demonstrable success in delivering effective health & wellbeing strategies/initiatives
• Proven excellent project management skills managing multiple projects at once
• Proven experience in developing both internal and external strategic partner relationships and collaboration in progressing best practice Health & Wellbeing strategy/plan
• Proven experience of working with a diverse range of stakeholders including a successful track record of influencing and engagement and able to establish credibility and build relationships
• Proven ability to present information using a variety of techniques such as in-person, virtual, group, webinars
• Demonstrated sound knowledge of multiple communication channels, digital and physical, curating messaging to suit the audience
• Demonstrated innovation and creativity through problem-solving and decision making
• Demonstrated excellent written and verbal communication skills, including the ability to present information in a clear and compelling way
• Proven solid curiosity & self-drive, able to prioritise, work independently and manage own time, with limited supervision