Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Drive product discovery and delivery for one or more RCM domains (e.g., eligibility, prior authorization, claims, denials, appeals, or financial clearance), with a focus on automation opportunities
• Work closely with services and operations teams to understand manual workflows, exceptions, and failure points
• Identify where rules, workflows, or AI can eliminate steps, reduce touches, or accelerate turnaround time
• Define clear problem statements, success metrics, and scope for automation- and AI-enabled features
• Write concise product requirements and user stories that support deterministic logic, AI outputs, and human-in-the-loop review where needed
• Partner with engineering and data teams to design AI workflows that are explainable, auditable, and operationally safe
• Collaborate with design to ensure automated solutions fit naturally into existing user workflows
• Prioritize work based on ROI, automation leverage, operational impact, and feasibility
• Support go-to-market and implementation teams by ensuring automation works in real client environments
• Monitor product performance post-launch, including accuracy, adoption, and time savings, and iterate based on data and feedback
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

• Graduate degree or equivalent experience
• 1+ years of Product Management experience in health tech, SaaS, or enterprise software
• Proven data-driven mindset with a bias toward reducing manual effort through automation
• Proven comfort partnering with engineering and data teams on AI-assisted or workflow automation products
• Proven solid written and verbal communication skills
• Demonstrated ability to operate in ambiguity and bring structure to messy processes

• Familiarity with U.S. healthcare workflows; RCM experience