Per Diem Associate Clinical Administrative Coordinator

CO Salary Range: USD 16.15 - 28.80 per hour

This position follows a hybrid schedule with per diem or as needed schedule. Candidate must be flexible to work both onsite and remote shifts based on business needs and coverage requirements. Our office is located at 4990 Pearl East Circle, Boulder, CO, 80301.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Per Diem-Associate Clinical Administrative Coordinator is a member of a high performing, dynamic Clinic Operations Support Team (COST) under the Patient Service Center (PSC) responsible for timely and accurate data entry and validation that is essential to the PSC and Clinic operations by working together to deliver an exceptional patient experience. Primary responsibilities include, but are not limited to, reviewing and processing information within the appropriate systems according to established business rules and performance goals for accuracy and efficiency.

• Reviewing documents and scanning them into medical records
• Data Entry, including patient identifying information
• This individual will be part of the Clinic Operations Support Team (COST) reporting under the Patient Service Center (PSC)
• Work collaboratively with Clinic Leaders (Providers, Admins, and clinic staff) and PSC Leadership
• Maintains accuracy of customer resource applications (e.g., Clinic / Provider Directory) to ensure our customers have the most current guidance published to properly care for our patients
• Demonstrate a detailed understanding of the level of support the COST provides to our customers
• Customer Focus. Assesses customers' needs and considers customer in all decision - making processes to ensure a positive customer experience
• Communicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasks
• Identifies and communicates to management recommendations for process improvement
• Displays dignity and respect in all interactions
• Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement
• Prioritizes and organizes own work to meet agreed upon deadlines
• Conducts research to provide the right information that is requested
• Accepts responsibility and accountability for all decisions and completed duties
• Takes initiative and requires little assistance with standard and non-standard requests
• Acknowledge, address, and respond in a professional and timely manner to all correspondence received
• Monitor, track, validate, and / or integrate data information and requests into our customer resources
• Identify the level of urgency of requests that have immediate impact to business operations
• Regular, consistent, and timely attendance
• Performs all other duties as assigned

• High School Diploma / GED
• Must be 18 years of age OR older
• Experience working in a medical records department, including scanning, analyzing, and preparing records
• Must be available for full-time training during the initial six weeks, Monday-Friday, 8:00 AM-4:30 PM MST
• Ability to work a Per Diem, as needed schedule. Candidates must be available during normal business hours, Monday through Friday, 8:00 AM to 4:30 PM, and be flexible to work both onsite and remote shifts based on business needs and coverage requirements

• 1+ years of healthcare customer experience
• Experience with EPIC
• Medical facility (non-clinical) office experience
• Experience working with Microsoft Excel (data entry, sort / filter, and work within tables)
• Experience working with Microsoft Teams
• Experience with Microsoft Outlook (email and calendar management) and Microsoft Word (create correspondence and work within templates)

• Reside within commutable distance to the office at 4990 Pearl East Circle, Boulder, CO, 80301. Candidate must be flexible to work both onsite and remotely based on business needs and coverage requirements
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

• Ability to professionally communicate with leadership, including but not limited to physicians and senior level leadership
• Ability to anticipate customer needs and pro-actively offer solutions
• Ability to pro-actively anticipate business needs and follow-up accordingly
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to work independently and complete project requirements in an efficient and timely manner
• Ability to effectively multi tasks and prioritize
• Ability to easily adapt to changing environment and priorities
• Ability to communicate instructions to others

• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to receive and comprehend instructions verbally and / or in writing
• Ability to use logical reasoning for simple and complex problem solving