Patient Access Representative Trainer
Today• Minneapolis, MN
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The responsibility of this position will be to deliver training and assistance needed to support and onboard new employees. The person will deliver on-site process, procedure and systems training for claims platforms and ancillary systems associated with Optum. May also deliver soft skills training.
Location: 800 E 28th St, Minneapolis, MN 55407
Primary Responsibilities:
- Provide on-site training to individuals or groups based on site need
- Work with site leadership to coordinate new employee training schedule, identify knowledge gaps or learner concerns
- Conduct training for newly hired operational team members on core systems, processes, and applications
- Provide training on culture and values aligned with the Allina Health and Optum organizations
- Ensure new employees have taken required learnings prior to completing orientation process to include the Allina Health Learning Journey
- Provide feedback to trainees and site leadership regarding class progress, areas of strength and areas of improvement
- Provide on the job training/support follow-up post training
- Provide on-site support when staffing issues occur, covering any areas assigned
- Additional duties as assigned
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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma
- Ability to work 8:00am - 4:30pm, Monday - Friday
- Intermediate level of proficiency with Microsoft Office products
- 2+ years of experience delivering training in a business operation, corporate, or production driven environment
- 2+ years of experience in healthcare revenue cycle/hospital registration services
Soft Skills:
- Possess excellent time management and prioritization skills
- Ability to collaborate with multiple areas within the team
- Excellent verbal and written skills
- Strong interpersonal skills
- Possess strong attendance behavior
- Ability to display the Core Values of Allina Health and Optum daily
- Agility in adapting to adult learning styles and interactive delivery methods
Physical Demands:
- Consistent walking, standing, bending, turning, etc
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Client-provided location(s): Minneapolis, MN
Job ID: UHG-2336890
Employment Type: FULL_TIME
Posted: 2026-02-03T19:55:36
Perks and Benefits
Health and Wellness
- HSA
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- 401(K) With Company Matching
- 401(K)
Professional Development
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursement
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
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