Medical Secretary I (SEIU), Atrius Health

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As a Medical Secretary I you will provide support within a clinical department with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the clinician. Deliver excellent customer service and strengthen the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and referrals outside the unit.

Primary Responsibilities:

• Assists patients with referral processing and communication with other departments
• Actively involved in MyHealth enrollment by encouraging patients to sign up to MyHealth Online
• Answers telephones following emergency and department protocols and expediting patient questions. Books same day appointments and relays messages as appropriate. Books MyHealth appointment requests
• Run reports from automated appointment confirmation system. Confirms appointments and follows through on cancellations. Reconciles system information with the electronic medical record as needed
• Sorts and distributes clinician mail (may be paper or electronic)
• Completes paperwork to obtain information from outside doctors, hospitals, health or social service agencies, and insurance agencies
• Follows meaningful use guidelines to verify and update patient medical information in the electronic medical record, such as confirming demographic information, medications, allergies and chief medical complaints, and ensuring the EMR patient data is accurate and up-to-date
• May assist with the checkout function, including distributing the After Visit Summary (AVS) and appropriately booking follow up appointments per department guidelines
• Provides compassionate front-line customer service and actively works to resolve patient concerns
• In a specialty department, makes outreach to patients regarding referrals, scheduling appointments, processing paperwork, and obtaining authorization numbers. Participates in care improvement activities as appropriate, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and

• High school education or equivalent experience
• 1+ years of experience in a clinical or customer service setting (a bachelor's degree may be substituted for experience)
• Computer experience required with the ability to use word processing and spreadsheet programs
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience

• Demonstrated excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for medical assistant certification or work experience
• Demonstrated attention to detail and problem-solving skills
• Demonstrated ability to communicate in a professional and appropriate manner
• Demonstrated solid interpersonal, customer service, time management, and organizational skills