Medical Office Assistant - ENT

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Performs a variety of clinical and administrative duties while adhering to the health and safety standards of the practice. Coordinates the provision of multiple services to patients, performing a full range of administrative and clinical support services while ensuring the highest level of patient satisfaction.

Position Details:

• Location: Reliant Medical Group a Part of Optum: 123 Summer Street Worcester, MA
• Schedule: Monday - Friday, between the hours of 7:30AM - 5:00pm
• Specialty: ENT

• Opens patient areas, prepares patient schedules and patient medical records following standard procedures
• Greets patients and escorts them to the exam room. Establishes reason for patient visit and prepares patient accordingly. Provides direct and indirect care following standard procedure while identifying and recording physical findings. Verifies patient medications, performs medication reconciliation and pends refills. Collects and documents a variety of forms.
  
  Documents patient information in chart following standard procedure. Monitor and maintain patient flow
• Performs a variety of clinical functions such as measuring temperature, pulse rates, blood pressure, orthostatic vitals, height, weight, pediatric lengths, head circumference, peak flows, pulse oximetry, etc. Performs a variety tests such as hearing, vision, etc. Documents information during patient visit in patient chart
• Performs a variety of waived testing functions and quality control measures such as, but not limited to urinalysis, rapid strep, blood glucose, urine pregnancy, etc. Document testing in patient chart. Maintains laboratory logs following standard procedure. Completes color blindness test prior to interpreting any waived testing results
• Performs a variety of simple procedures such as applying hot/cold compress, applying/removing routine/simple wound dressings (as defined by site) under the direction of provider or licensed staff member, suture removal, staple removal, ear irrigation, DME splints/orthoglass, etc.
• Performs spirometry, EKG, QuantaFlo, etc., following standard procedures
• Provides basic instruction as delegated---ex gait training, post procedure instruction. Provides basic patient instruction under direction. Explains and gives instructions to patient for laboratory/x-ray and special procedures
• Monitors oxygen supply / checks tank levels and document appropriately
• Sets up and assists with pelvic exams following standard procedures
• May perform waive testing and process specimens following standard procedures. Collects and transports specimens to the laboratory following standard procedure
• Notifies patients of normal laboratory results as instructed by provider. May report abnormal laboratory results under the instruction of licensed staff member
• Performs routine telephone call backs. Documents in patient medical record
• May performs pill count with licensed staff member
• Manages MA in basket messages following standard procedures
• Schedules a variety of appointments such as advance visits types, interpreter service, laboratory testing, etc. Communicates with other sites to arrange booking needs of patients. Cancels and reschedules appointments as required. Completes prior authorizations as required or directed
• Completes telephone encounters and normal laboratory letters
• Assists in the organization of the clinical unit including stocking and cleaning of exam rooms and ordering supplies. Reviews stock for expiration of stock and replaces accordingly
• Monitors refrigerator/freezer temperatures following standard guidelines. Reports discrepancies to manager and others
• Completes exam room checkout following standard procedures
• Supports multiple office functions such as patient check in and out, answering phone, scheduling, etc., and provides cross-coverage to clerical roles as directed
• Verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient copayments and other outstanding balances
• Enters new referrals or ensures existing referral numbers are linked in the system to ensure managed care requirements
• Completes and maintains patient schedules. Schedules and coordinates patient visits.

• High School diploma or GED equivalent
• Successful completion of Basic Life Support (BLS-CPR) or completed with 90 days of hire
• Knowledge of a variety of software applications such as Microsoft Outlook, Word, etc.

• Customer service experience in a medical office setting
• EMR experience
• Excellent organizational, communication and interpersonal skills