Medical Assistant

Tides of Mind Counseling of Connecticut, part of the Optum family of businesses, is seeking a Medical Assistant to join our team in Norwich, CT. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

As a Medical Assistant, you will perform various office and clinical duties to keep our healthcare practice running efficiently. You will work directly with psychiatry staff to maintain patient records, triage calls, record patient requests for refills, Medical Assistants also assist with front desk duties such as checking patients in and out, collecting consent forms, and identifying patients.

Primary Responsibilities:

• Maintain a positive public relations image with peers, patients, and visitors by presenting a positive, helpful attitude
• Facilitate Medication refills via EHR
• Collect Co-Pays
• Gather data relevant to the patient's age group and individual needs
• Receive and document telephone messages and record requests in the EHR system
• Confirm scheduled appointments and follow up on missed appointments

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or equivalent (GED)
• Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
• Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs)

Preferred Qualifications:

• 1+ years of experience working in a medical office
• Experience working in a behavioral health practice

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Client-provided location(s): Norwich, CT

Job ID: UHG-2328985

Employment Type: FULL_TIME

Posted: 2026-01-17T20:06:25