Manager - Billing

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Billing - initiate the periodic billing process and prepare reconciliations
• Understanding of pre/post billing analytics, billing forecasting and analysis
• Review billing variances on production day and resolve with analysis
• Understanding of accounting effect and manual adjustments in billing process
• Reporting - Maintain aggregate listing of clients, billing details and billing trends
• Pull reports and export into an Excel spreadsheet, utilizing pivot tables for these reports
• Manually Invoicing, adjustments/write-offs (less than 10% of this role).
• Perform Accounts Receivable Reporting (large client A/R listing and account management reporting)
• Modify and/or create invoices (e.g., place in Excel format; summary level adjustments) as needed to meet specific customer requirements
• Co-ordinate, collaborate and seek assistance from onshore billing partners to resolve billing issues
• Reconcile Cash - Balance cash received (bank deposits and/or treasury website) against cash applied (Accounting Tools)
• Manually apply cash receipts/credit memos/adjustments/write-offs (less than 10% of this role).
• Collect on key accounts by reaching out to customer contacts. (B2B)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

• Team Management responsibilities - staff planning, review, hiring etc.
• Performance Management - Metrics tracking and reporting, performance review, one on one
• Stakeholder Management - Communication through e-mails, calls. Drive regular connects

• Advanced knowledge of end-to-end accounts receivable process, billing process & service levels, Customer database contract management, ERP reconciliation, billing system, cash & credit management process and manage & maintain AR system, ensure compliance with Applicable policies, regulations and control
• Understanding of latest technologies, AI, automation
• Manage Teams/Supervisors
• Attention to detail, analytically minded
• Self-driven and team player
• Focus on Customers
• Good Interpersonal skills
• Fair understanding of revenue flow and cash flow

• Commerce degree (B.com/M.com/MBA), Accounting, Finance or related field preferred
• 10+ years of experience in Finance & Accounting, involving Billing, Cash application, Customer AR reconciliations, customer billing or other applicable write off experience
• Intermediate (or higher) level of Microsoft Excel proficiency, including creating pivot tables for reporting purposes and completing V-lookups
• Open for evening shifts - :15:30 to 01:00 (late night shift 17:45 to 03:30 during closing period)

• Accounting background & Power BI exposure