IT People Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role offers a hybrid/remote set-up.

Primary Responsibilities:

• People Leadership & Development
  • Provide daily operational leadership and guidance for Manila based Services team members
  • Conduct regular 1:1s, coaching sessions, and performance check ins to support employee development and engagement
  • Foster a supportive, consistent, and well coordinated team environment
• Operational & SLA Management
  • Assign and balance team workloads, ensuring consistent SLA performance and business continuity
  • Serve as the first line escalation point for blockers, prioritization issues, and service quality concerns
  • Partner with North American team leadership to support seamless customer implementations
• HR Process Oversight

• Manage local HR processes including onboarding, timekeeping, leave tracking, and basic employee relations
• Ensure compliance with PH labor policies, workflows, and documentation requirements
• Partner closely with HR on approvals, provisioning, and employee support needs

• 3+ years of People Management
  • Demonstrated experience managing and developing teams, ideally supporting IT, technical, or services functions
  • Proven ability to drive performance, engagement, and growth
  • Skilled in conducting 1:1s, coaching, performance reviews, and handling team escalations
• Operational Leadership
  • Experience overseeing day to day team operations, workload distribution, and SLA commitments
  • Proven ability to manage escalations, prioritize tasks, and ensure consistent coverage
• Solid Knowledge of PH Labor Practices & HR Processes
  • Understanding of timekeeping, leave management, onboarding, basic employee relations, and compliance with Philippine employment regulations
• Communication & Stakeholder Management
  • Proven ability to partner effectively with cross regional teams (US/NA)
  • Proven solid written and verbal communication skills; capable of presenting updates, raising risks, and coordinating across time zones
• IT / Technical Background (Generalist)
  • Exposure to IT service delivery, project management, or technical operations
  • Proven ability to support services teams who work in technical environments

• Experience working in matrixed organizations
• Familiarity with US HR processes
• Familiarity with PH vs. US HR process differences
• Proven ability to collaborate with site leadership on operational and people strategies