Health Plan Operations Specialist - On Site - Downtown Honolulu, HI

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Health Plan Operations Specialist will handle a variety of tasks to ensure the daily operations within the Hawaii Health Plan. Key supporter to ensure that the HI health plan is compliant with our state welcome calls. Assist with collection of assigned shares of cost. Supporter of basic office functions including mail sorting and scanning and onsite member support.

This is a full time, on-site, role in downtown Honolulu, HI.

Primary Responsibilities:

• Excellent Customer Service
• Welcome Calls
• Onsite Provider/member engagement
• Resolving eligibility/demographic discrepancies
• Collection and tracking of shares of cost
• Assist on various projects and tasks to improve member satisfaction and business operations.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in customer service
• 2+ years of experience with MS Excel and MS Word
• Data entry experience
• Able to work on-site in downtown Honolulu Monday through Friday 7:45am - 4:30pm

Preferred Qualifications:

• Health care experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. #UHCPJ

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Client-provided location(s): Honolulu, HI

Job ID: UHG-2337795

Employment Type: FULL_TIME

Posted: 2026-01-20T19:51:35