EAP Supervisor - Optum - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The EAP Supervisor oversees the performance and development of EAP staff in a 24/7 environment, ensuring adherence to schedules, policies, and procedures. This role provides coaching, training, and support through direct supervision and call audits. The Supervisor may also assist with escalated calls, offering assessments, consultations, and referrals. Additionally, the role supports internal teams and external partners, coordinates emergency responses, and ensures accurate documentation in report systems.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Supervise daily operations of EAP staff in a 24/7 environment
• Provide consultation and support escalated calls
• Lead staff meetings and training
• Coach, train, and onboard staff; deliver updates on policies and procedures
• Monitor team performance and conduct regular audits and feedback sessions
• Prepare weekly management reports and manage scheduling and attendance
• Participate in workforce management and ensure schedule adherence
• Support key contracts and act as liaison with internal departments
• Manage budget and merit increases for direct reports
• Participate in on-call rotation for after-hours and weekends
• Participate in the Quality Assurance Program; audit one call per staff monthly, more as needed; review and audit all high-risk cases
• Regularly meet one-to-one with team members for performance, skill building and engagement
• Provide weekly management reports to EAP Managers
• Handle escalated calls when necessary
• Participate in the new hire process
• Coordinate and participate in training of new staff
• Develop, manage and/or facilitate training plans as requested
• Review telecom reports and participate in daily workforce management meetings
• Assure schedule adherence to optimize availability of staff
• Track time and attendance
• On-call rotation for weekends and after hours
• Act as subject matter expertise in support of key contracts
• Serve as a liaison with other Optum departments
• Provide risk assessment, consultation, benefits review and referral to callers when needed to support phone queues

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Experience in EAP, Work Life Services, Resource & Referral, or supervisory/leadership roles
• Experience with child/parenting or adult/elder issues preferred for Work Life Services
• Proficiency in brief, solution-focused interventions, including cognitive-behavioral techniques and motivational interviewing
• Solid computer skills, including Microsoft Word, Excel, and case management systems
• Excellent communication, collaboration, and interpersonal skills
• Demonstrated ability in data analysis, organization, problem-solving, and multitasking
• Self-motivated with the ability to work independently and as part of a team
• Availability for rotating on-call shifts (after-hours, weekends, holidays)

Preferred Qualifications:

• Current, unrestricted license in the state of employment
• Proven solid, collaborative, proactive communication and interpersonal skills
• Proven highly motivated and the ability to work independently and within a team environment
• Proven teamwork skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Client-provided location(s): Greensboro, NC, Winston Salem, NC, Burlington, NC, Eden, NC, High Point, NC

Job ID: UHG-2328472

Employment Type: FULL_TIME

Posted: 2025-11-16T20:17:10