Business Systems Analyst - SAM or ITAM

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a member of the SAM (Software Asset Management) team, you will apply your knowledge and experience in managing Software Licensing by supporting and protecting UHG from Software Vendors audits, compliance and regulatory risks, and overspending on Software Licenses, while integrating use of AI in your routine work.

This is a growing program at Optum, and the candidate will be focused on improving on current capabilities by implementing previously unseen automation opportunities at Optum to help achieve process optimization across the UHG enterprise. The ideal candidate is driven, and strives in ambiguous, often undefined environments, creating their own path where necessary, while leveraging AI.

Primary Responsibilities:

• Analyze large sets of Data related to software installation, Hardware configuration, procurement, Financial and License Entitlement
• Maintain and manage information to address budgeting, software compliance & inventory, contracts, and cost. Assist in the development of reporting to address management requirements to obtain information on SAM tool and otherwise
• Recommend improvements to software license management requirements and policies
• Document and maintain software license management procedures and work instructions based on the process and policies
• Provide reports and recommendations to use in making software acquisition and discontinuance decisions
• Identify and report license compliance issues and provide recommendations to resolve the compliance issue
• Lead different initiatives and related projects for which Project Management knowledge
• Builds solid working relationships with other IT departments, including but not limited to, Support & services, Procurement, IT Architecture teams to ensure software discovery and reporting meets requirements
• Identify optimization and savings opportunities for renewals, software licensing, and services
• Manages and works software request tickets
• Enters License Entitlements records into the SAM Repository (Flexera/SNOW)
• Communicate status of various projects to senior leadership
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

• 8+ years of professional ITAM experience, with steadily increasing responsibilities
• Experience in Software Asset Management policies and practices is essential
• Experience working on procurement tool like Ariba
• Knowledge of SEZ/PEZA process, guidelines and local law of land
• Understanding of IT Network, Security and Server infrastructure
• Proven excellent collaboration, negotiation and influencing skills

• Graduate Degree or equivalent work experience
• Experience with hardware and software provisioning, procurement, contract interpretation and or compliance policies and processes
• Experience in working on any of the SAM tools - Snow and Flexera software tool
• Health Care industry or Fortune 100 size company & complexity experience
• International experience
• Exposure in working in a highly matrixed teams and/or managing IT Projects, initiatives, and deliverables
• Advanced Excel and data presentation skills