Business Analysis Consultant
Business Analysis Consultant- Dublin & Letterkenny, Ireland
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
As a Fortune 5 business, we are one of the world's leading healthcare companies. There are no limits here on the resources you will have or the challenges you will encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we are on the constant lookout for fresh talent to join our expanding teams.
The Business Analysis Consultant is a critical role in the Clinical Solutions - Data Operations team and will be responsible for end-to-end Incident management and resolution leveraging a matrixed environment of data, technology & global teams. Optum is looking for a curious, critical thinking & initiative-taking individual who is proactive in taking accountability for incident management and resolution to a high standard.
Schedule: This is a full-time position with standard working hours of Monday - Friday, 9am - 5pm.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities of the Business Analysis Consultant:
- Incident Identification and Prioritization: The ability to immediately identify incidents, categorize them based on their impact and urgency, assign priority, and initiate resolution efforts.
- Ownership and Accountability: Clear ownership of incidents to ensure tracking, monitoring, and closure of each case with an emphasis on accountability.
- Effective Communication: Maintaining transparent communication with stakeholders about the incident, actions being taken, and expected resolution timelines. This reassures stakeholders while managing expectations.
- Prompt Response and Resolution: Focus on restoring normal operations as quickly as possible with minimal disruption to the business, following Service Level Agreements (SLAs).
- Problem Solving and Escalation Capabilities: Diagnosing the cause of incidents, implementing resolutions effectively, and escalating complex incidents to higher levels when necessary.
- Documentation and Tracking: Recording detailed information for each incident, including reference numbers, descriptions, actions taken, responsible personnel, and resolution outcomes.
- Feedback Loop for Improvement: Capturing lessons learned from incident resolution to refine processes and prevent the recurrence of similar issues.
- Multi-path Resolution: Planning and executing parallel solutions during critical incidents to minimize delays and optimize outcomes.
- Resource Management and Coordination: Ensuring efficient utilization of available resources and seamless coordination across teams during incident resolution.
- Governance and Monitoring: Establishing governance mechanisms to oversee the incident management process, ensuring compliance with standards and continuous improvement.
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You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications of the Business Analysis Consultant:
- Undergraduate degree from an accredited University or College or equivalent experience
- Proven ability to influence across all levels of an organization
- Proven experience working in an Incident Management / Resolution capacity
Preferred Qualifications of the Business Analysis Consultant:
- Working knowledge of the US Healthcare Industry
- Post-graduate degree in relevant field
- Project & change management experience
Soft Skills of the Business Analysis Consultant:
- Excellent communication, facilitation, documentation and interpersonal skills
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.
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Perks and Benefits
Health and Wellness
- HSA
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- 401(K) With Company Matching
- 401(K)
Professional Development
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursement
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
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