Associate People Experience Specialist
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate People Experience Specialist is required to perform their duties by aligning them self-100% on regular employee queries sourced through Web, Chat or Calls.
Primary Responsibilities:
- Responsibilities are distributed in these mentioned categories - Processing of Web & Chat cases. Handling Employee inquiries through calls as well
- Web Cases, Web Chat & handling Inbound Calls
- Work on the Web cases, Web Chat request in line with the SLA
- Handling Inbound calls
- Framing of cases and keep track of TAT/SLAs
- Provide with resolution to employees queries with complete documentation
- Adhering to all US SOPs and case formats/protocols
- Educate employees regarding the available resources to promote self-service
- Contact Center Support
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- Provide support to employee contact center with complete documentation in line with set guidelines
- Understanding US culture and its appropriate implementation to individual approach and case processing
- Take initiatives and learn / share Senior Advisor's responsibilities
- Report upgradation need in the solution/process
- Engage in Trainings for individual development
- Acquire Subject Matter Expertise (SME) in key topics
- To cultivate and maintain healthy relationships, ensuring smooth communication with US counterparts
Required Qualifications:
- Graduate with no Active backlog
- Exdcellent Communication - Both Verbal and Written
Preferred Qualification:
- MBA (HR)
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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Perks and Benefits
Health and Wellness
- HSA
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- 401(K) With Company Matching
- 401(K)
Professional Development
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursement
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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