Associate Patient Care Coordinator

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities. For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do your life's best work.(sm)

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Associate Patient Care Coordinator to join our team. The position is full-time (40 hours/week) Monday - Friday.

The Associate Patient Care Coordinator will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. You will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

May be asked to float to local practices in the region for coverage depending on business need.

Schedule: FT, 40 hours, Monday - Friday. Must have ability to work an 8-hr shift between the business hours of 7:30am - 6:30am. Will be required to close 3 days per week and will be required to work rotating Saturdays, 8am - 1:30pm.

Location: 1062 Barnes Rd Ste 102 Wallingford, CT

Primary Responsibilities:

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

• High School Diploma/GED (or higher)
• 1+ years of receptionist or customer service experience
• Beginner level of computer proficiency in Microsoft Office
• Access to reliable transportation and valid US driver's license

• Experience working in a primary care setting
• Experience working with EPIC