Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Schedule: Monday - Friday: 8:00 am - 5:00 pm

Location: 6161 N State Highway 161, Irving, TX 75038

Primary Responsibilities:

• Reviews and processes paperwork turned in by field staff for accuracy
• Prepares all physician orders and plan of treatments for liaison to take to physician's office for signature
• Runs outstanding list of physician orders/plan of care for manager weekly
• Assist with follow up on physician orders/plan of care not returned within 30 days
• Reviews and clears out print que daily in the EMR system
• Scans documentation into clinical records patients (EMR) on a daily basis
• Faxes all communication notes, missed visits, case conferences to physician's daily
• Contacts field staff for corrections on paperwork turned in when needed
• Maintains all physician orders, referral information, service notes from all disciplines, lab reports, and other clinical documentation in an organized manner
• Reviews therapy contract invoices to ensure accuracy for payment
• Assist with phone calls in office
• Communicates messages for CTM regarding physician orders and patients' concerns
• Performs additional duties as assigned by manager
• Assists with managing/ordering home health nursing supplies for field staff and patients

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience with strong communication skills both in person and via phone
• 1+ years of experience in data entry
• Intermediate level of proficiency in using a computer and computer programs such as MS Excel, MS Word, MS Outlook, etc
• Ability to operate a computer terminal, printer, fax, and office copier machines
• Ability to lift 25lbs, will move product around within office with no assistance

Preferred Qualifications:

• ICD 10 and CPT coding experience
• Previous experience in medical records
• Home Health knowledge or experience
• Medical terminology knowledge
• Knowledge of general office procedures

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
• Ability to remain seated for prolonged periods and maintain concentration to tasks
• This position requires the ability to distinguish visual impressions of shape, size, distance, motion, color, and other characteristics of objects
• Major visual functions must include far and near sight acuity with corrective lenses, as needed
• Must have sufficient dexterity and visual acuity to operate office machines
• Ability to lift 25lbs
• Ability to work in a stressful environment. A positive work environment is promoted for all Agency employees

Work Environment:

• Performs duties in the office environment during Agency operating hours. At times, noise levels may be moderately high
• Requires ability to handle stressful situations with calmness and courtesy at all times
• Occasionally, may need to work extended hours
• Acceptable footwear for supply rooms: closed toe shoes with rubber/slip resistant sole with a heel not greater than one inch in height must be worn for safety
• Ability to maintain flexibility and adaptability to the work environment is essential

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

Client-provided location(s): Irving, TX

Job ID: UHG-2336958

Employment Type: FULL_TIME

Posted: 2026-01-23T20:02:06