Associate Director - Coding

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Service Delivery
  • Oversee workforce planning, staffing alignment, and operational readiness across shifts based on business needs
    • Improve cost/chart by measures including but not limited chart/day/coder and the effective utilization of resources
    • Manage client SLAs (turn-around-time, quality)
  • Ensure adherence to ICD 10 CM, CPT, HCPCS and payer specific guidelines and regulatory standards
    • Production planning - monthly, weekly and daily queue management, movement of resource on need basis
    • Project management - Resource planning as per project scope, risk management and escalation management. Achieving client and organization objectives for a given project
    • Diligently use data driven tools and application to drive performance and decision making
  • Collaborate with supervisors and cross functional teams to streamline workflows and leverage analytics for operational improvements
• Team Management
  • Building capability through structured learning, SME development, certification support, and leadership coaching
    • Career Management and development of leaders
    • People Engagement (One-One's, Team meeting, skip meeting etc.,); Attrition Management
    • Manage performance, engagement, and skill development of coders and coding managers, promoting a high performance culture
    • Stakeholder Management
  • Maintain solid stakeholder engagement by providing consistent updates, alignment discussions, and predictable delivery

• Manage client interaction over conference calls and/or emails

• Any Graduate (Bachelor's or master's degree in Life & clinical Sciences preferred)
• 15+ years of experience in US Healthcare operations such as medical coding, RCM, provider, and clinical coding processes
• 3+ years of experience working as Senior Manager or equivalent level

• Certification in CPC or CCS or equivalent certifications from AAPC or AHIMA
• Experience in process improvement or Operational excellence