Account Receivable Clerk

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This team is responsible for ensuring accurate and timely billing, cash application, reconciliation, and resolving customer payment issues.

Primary Responsibilities:

• Managing high transaction volumes, applying payments, and handling customer accounts
• Ensure timely posting of cash receipts, resolving unapplied/unidentified payments, and maintaining accurate AR ledgers
• Coordinate with internal teams and onshore partners to resolve discrepancies and support process improvements
• Ensure timely follow-up with customers for outstanding balances and support collection efficiency
• Adherence to SLAs, TAT, and quality benchmarks
• Perform monthly, quarterly, and ad hoc reporting - including aging reports, reconciliation summaries, and exception analysis
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

• Solid understanding of the Order-to-Cash (O2C) cycle, Billing, Cash Application & Collections
• Knowledge of AR reconciliation, dispute management & cash flow fundamentals
• Analytical mindset with solid attention to detail
• Self-driven, proactive, and able to work both independently and collaboratively
• Solid verbal, written, and interpersonal communication skills
• Customer focused approach with problem solving ability
• Sound understanding of Excel and reporting tools

• Experience in business, involving cash application, customer AR reconciliations, customer billing or other applicable write off experienc
• End to end understanding of the Accounts Receivable (AR) process - Billing, Cash Application, Collections & Reconciliation
• Intermediate (or higher) level of Microsoft Excel proficiency, including creating pivot tables for reporting purposes and completing V-lookups
• Open for evening shifts: 15:30 to 01:00 (late night shift 17:45 to 03:30 during closing period)

• Commerce degree (B.com/M.com/BBA/MBA), Accounting, Finance, or related field
• Accounting background