Tax Research Administrator I (US Payroll Tax, US Tax notices, US Tax Return, State Tax, Local Tax, Federal Tax, State Unemployment Insurance)
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Position Summary
The Tax Research Administrator I (S1) is an entry-level role within the Tax Research team, responsible for supporting the research and resolution of payroll tax notices across federal, state, and local jurisdictions. This role focuses on building foundational knowledge of payroll tax compliance, performing basic reconciliations, and assisting with case management activities. The position requires strong attention to detail, willingness to learn, and the ability to work in a fast-paced, deadline-driven environment.
What You'll Do
Tax Notice Research & Resolution Support
• Research and assist in resolving payroll tax notices for multi-state tax entities under guidance.
• Support analysis of notices related to filings, payments, and account discrepancies.
• Assist in identifying issues related to tax setup, wage reporting, and deposits.
• Escalate complex issues to senior analysts when required.
Reconciliation & Analysis
• Perform basic QTD and YTD reconciliation of tax amounts (withheld, reported, and deposited).
• Support payroll register reviews to identify discrepancies.
• Assist in documenting findings and preparing case summaries.
Case Management & Documentation
• Maintain and update cases in Salesforce with accurate notes, status updates, and communication logs.
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• Ensure all case documentation is complete, clear, and audit-ready.
• Follow defined processes and SLAs for case handling.
Agency & Internal Coordination
• Support communication with tax agencies and internal teams to gather required information.
• Assist in responding to client and internal inquiries related to tax notices.
• Learn and utilize tax agency portals for research and verification.
Learning & Development
• Build foundational knowledge of U.S. payroll taxes (Federal, SUI, SIT, Local).
• Participate in training sessions and knowledge-sharing activities.
• Stay updated on basic compliance requirements and internal processes.
• Assist with team projects and operational initiatives as assigned.
Required Qualifications:
Education
• Regular Bachelor's degree in business, Accounting, Finance, or related field from a reputed institute.
Experience
• 1-2 years of experience in payroll, tax, finance, or customer service-related roles
• Basic understanding of payroll or tax concepts (preferred but not mandatory)
• Prior customer service or operations experience is a plus
Skills & Competencies
• Strong attention to detail and accuracy
• Basic analytical and problem-solving skills
• Good written and verbal communication skills
• Ability to follow processes and meet deadlines
• Strong organizational and time management skills
• Ability to work both independently and in a team environment
• Proficiency in Microsoft Excel and Word (basic level)
Preferred Qualifications
• Exposure to payroll or tax-related processes
• Familiarity with case management tools (e.g., Salesforce)
• Basic understanding of tax agency portals
• CPP/FPC certification (or interest in pursuing certification)
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
Diversity and Inclusion