Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the Role:

UKG is seeking an energetic, customer-focused Sr. Services Project Manager to implement UKG Ready, our award-winning Human Capital Management (HCM) product. As a Sr Services Project Manager, you will be a part of a growing, dynamic team responsible for the high-quality, complete implementation of our core product. Our Project Managers are responsible for planning, managing, and successfully implementing new projects for large, complex customers. Qualified candidates will have solid experience managing a complex HCM projects simultaneously, some with multiple phases and are experienced in effectively communicating and negotiating resource, cost, and timeline with our internal and external customers. Qualified candidates will exercise leadership and organizational management skills to ensure all assigned project deliverables have the highest quality within agreed upon time and cost estimates.

• Facilitating customer project kickoff calls, team introductions, defining project cadence, and developing ongoing customer communication plans.
• Overseeing and ensuring the successful completion of project discovery sessions.
• Determining and documenting customer success criteria.
• Maintaining adherence to UKG implementation methodology and processes.
• Preparing assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles and responsibilities, work processes, and success criteria.
• Implementing the necessary project management infrastructure (project plans, issues lists, communication plans, project schedules with the customer).
• Assisting the Practice Manager by accurately forecasting each month's go-lives.
• Leading customer status and planning meetings, as well as participating in requirements meetings.
• Managing the project plan, issues list, and other supporting documents throughout the project to maintain client expectations and project milestone success.
• Working with various team members (both UKG and customer teams) to resolve product and process issues in a timely manner, using written communication to document solutions and outcomes.
• Managing project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG.
• Serving as an escalation point of contact for customer invoicing of delivered services and the resolution of any financial disputes while the customer is in implementation.
• Leading assigned projects to a successful completion within the appropriate time frame, ensuring industry-leading CSAT scores.
• Assisting with developing new processes and tools that improve the performance and effectiveness of the project management delivery role.
• Assisting with other initiatives to evaluate and drive customer satisfaction.
• Obtaining appropriate customer sign-offs on each required phase, ensuring customer satisfaction and quality at each milestone.
• Contributing to team objectives that may have an impact on the area/group. Informally mentoring peers based on expertise.

• 3+ years of project management work experience in a customer-facing environment
• Bilingualism (French, English, both oral and written) is required
• Experience managing high-volume and highly complex enterprise software implementation projects
• Strong leadership skills with the ability to work as part of a project team as well as mentor others

• UKG Ready product knowledge
• Experience supporting customers in the public sector market
• Strong analytical skills and experience scheduling, preparing presentations, and status reports in addition to superb written and oral communication skills
• Broad knowledge of HRMS, Payroll, Time & Labor management
• Bachelor's Degree and/or PMP Certification