Sr Order Processing Analyst
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Job Description
Position Objective:
This position will support the Order Management team in the Finance Global Finance Shared Services team. The responsibilities will focus on booking orders in compliance with corporate policies and revenue recognition rules, issuing licenses to the customer based on the sales orders processed by the Order Management team, and setting up & updating customer master records. It will have frequent and regular interaction with counterparts globally within and outside of finance.
This position will be based out of UKG's Noida office in India and will report to the Supervisor - Order Management who is based out of UKG's Noida office in India. Further, this position will operate from 11:30 am IST through 8:30 PM IST and will require the flexibility to adjust shift timings during the month ends, and quarter ends to meet the month and quarter-end deliverables.
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Responsibilities - Essential Duties
The Sr. Order Processing Analyst will be responsible for:
• Order Management & Licensing Operations
o End-to-end order booking, validation, RMA processing, customer setup, maintenance, and licensing issuance.
o Ensuring all bookings comply with corporate policy, revenue recognition standards, and audit controls.
• Stakeholder Collaboration & Issue Resolution
o Working closely with onshore counterparts to consistently meet defined delivery standards.
o Partnering with cross-functional teams to streamline processes, strengthen internal controls, and enhance customer outcomes.
o Monitoring and resolving order discrepancies, responding to queries, and managing exceptions with urgency and professionalism.
• Compliance, Controls & Governance
o Supporting audit requirements, internal control checks, and adherence to legal/contractual guidelines.
o Addressing issues related to licensing, shipping, sales operations, and contract interpretation.
• Operational Excellence & Continuous Improvement
o Identifying opportunities for process improvement and driving standardization efforts.
o Ensuring a clean order flow with minimal defects and complete alignment to organizational policies.
o Collaborating with international Sales Operations teams to enhance data accuracy and order quality.
Qualifications & Desired Characteristics:
• Qualifications & Desired Characteristics
• Bachelor's degree from a recognized university or college.
• 5-8 years of progressive experience in Order Management /Licensing/Customer Data management
• Strong verbal and written communication skills, with the ability to interface effectively with global stakeholders.
• Exposure to process transitions, cross-functional collaboration, and change management.
• Hands-on experience with ERP systems, order processing platforms, and workflow tools.
• Understanding of process automation, continuous improvement methodologies, and data-driven problem solving.
• Strong analytical, organizational, and prioritization skills; capable of managing multiple tasks, risks, and deadlines.
• Excellent interpersonal skills and a collaborative work style.
• Proficiency in Microsoft Excel; experience with Power BI is an added advantage.
• High level of accuracy, attention to detail, and commitment to operational excellence.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
Diversity and Inclusion