Sr Mgr. Data Services Consulting (HCM Payroll & Taxation Implementation)

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Senior Manager, Data Services Consulting - India is responsible for providing leadership for the UKG Ready Implementation Services (RIS) India group, specifically the Ready Check History import teams. Specifically, this position is responsible for overseeing operational objectives to scale our UKG Ready implementation team in India and effectively support the delivery of our products & services to our customers. This is accomplished through taking an organization-wide view of performance metrics, processes, tools, and other enablement functions for the UKG Ready Implementation Services group.

As the Senior Manager, Data Services Consulting, you will lead the continued global expansion for RIS, leveraging new resources in high value geographies to expand our resource base and extend the workday allowing for more efficient and timely project completion. This role must work closely with RIS India Director and Managers as well as key stakeholders in the broader Customer Experience Team to align processes and resources to RIS strategic goals and objectives. Delivery Efficiency, onboarding of new resources, and joint team satisfaction results across RIS will be the primary measure of success for this role.

This position will be based out of UKG Pune office in India and will report to the Director of UKG Ready Implementation Shared Services India workgroup. Further, this position will be required to operate in alignment with global hours of operation, generally 11:30 AM IST to 8:30 PM IST.

Duties and Responsibilities:
• Drive key business objectives that align to company and business goals throughout the Ready Check History import teams in India.
• Manage and develop a Global Team leveraging the UKG resources available to deliver the end-to-end Ready Check History import work from India
• Continual evaluation and development of process and strategies to most effectively support the delivery teams in the implementation of Ready products and services
• Establish, implement, and drive adherence to operational best practice standards, processes, and systems, in accordance with UKG strategy and goals
• Collaborate with key stakeholders to ensure Training provides programs that deliver measurable, improved employee performance and aligns with UKG strategy and goals
• Document and own best practices for executing and maintaining all aspects of the program
• Monitor and report on key metrics to demonstrate teams' performance and impact on organizational objectives
• Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions
• Coach, mentor and provide development opportunities to team members, to optimize operational/delivery excellence and create a deeper bench of experienced talent
• Direct & Indirect management of people resources on a continuous basis
• Instill a strong focus on customer service & experience, ultimately driving high satisfaction levels
• Build strong, trusting relationships with nearshore employees, and internal customers in global regions like EU, US & Canada.
• Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks.

Basic Qualifications:
• Bachelor's Degree and 14+ years relevant experience in the area of HCM software and/or services implementation
• At least 4 years' experience of successfully leading strategic projects/programs for a software provider
• Minimum of 4 years' experience managing high performing teams
• Demonstrated ability to manage and execute on multiple, critical projects simultaneously
• Ability to think strategically and drive results
• Demonstrated experience influencing cross-functional teams to achieve project/program goals
• Established record of successfully scaling teams, improving performance and business standards

Preferred Qualifications:
• Prior experience building and leading global teams
• Possess excellent written and verbal skills with a strong customer focus
• Strong business acumen - planning, forecasting, budgeting