Sr Interaction Designer (Customer Experience Interaction Designer)

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the Role

We're looking for a passionate Interaction Designer to join our Customer Experience Innovation (CXI) team. In this role, you'll design intuitive, engaging, and accessible digital experiences that help our customers achieve their goals seamlessly. You'll collaborate closely with product managers, engineers, researchers, and other designers to translate user insights into elegant, scalable design solutions.

Responsibilities

Lead interaction design efforts across key projects within the CXI team.

Define user flows, wireframes, prototypes, and interaction patterns to support intuitive product experiences.

Collaborate with UX researchers to incorporate user feedback and data into design decisions.

Partner with visual designers, content strategists, and developers to ensure designs are both beautiful and technically feasible.

Advocate for accessible and inclusive design practices.

Contribute to and help evolve our design system, ensuring consistency across products and touchpoints.

Present design solutions and rationale to stakeholders at all levels.

Stay up to date on industry trends and best practices in interaction design, usability, and emerging technologies.

Expected Success Outcomes

Improved Customer Experience: Measurable increases in task completion rates, satisfaction scores, or reduced customer effort through well-crafted interaction design.

Consistent Design Language: Contribution to a unified design system that scales across CXI initiatives, ensuring consistency and brand alignment.

Effective Collaboration: Strong partnerships with product, engineering, and research resulting in efficient delivery of design solutions on time and with high quality.