Principal Technical Writer

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

The Performance Support Learning Design Team is seeking a highly skilled Principal Technical Writer to join our team. The ideal candidate will be proficient in the English language and must have a strong background in technical documentation with a keen ability to translate complex technical concepts into clear, concise, and user-friendly content. This role will collaborate with various departments to create comprehensive documentation that supports our products and services. In this role, you will:
• Write multi-purpose, technical content for a variety of end-deliverables, including release notes, online help, PowerPoint slides, job aids, user guides, and additional deliverables, as appropriate.
• Support deadline-driven software release cycles and create documentation from technical specifications or knowledge-transfer sessions with Product Managers or Business Analysts.
• Learn complex business software and acquire detailed knowledge of UKG products and their concepts.
• Update materials as enhancements are released, ensuring accuracy and relevance.
• Collaborate with developers, product managers, stakeholders, and editors to refine content.
• Collect feedback and metrics from end-users, when possible, to maintain and direct the creation of new materials.
• Analyze user consumption metrics to improve content findability and maintenance strategies.
• Apply expertise in DITA XML, CMS, and CCMS to manage and publish content.
• Lead discussions on content structure, hierarchy, and template improvements.
• Maintain a strategic perspective, considering cross-functional impacts of technical documentation.
Qualifications:
• Bachelor's degree in Technical Writing, Communications, English, Computer Science, or a related field.
• A minimum of 5 years of experience as a Technical Writer, preferably with at least 2 years in a senior or lead role.
• Strong understanding of technical concepts and the ability to communicate them effectively.
• Proficiency with documentation tools such as Heretto or similar software.
• Knowledge of content management systems and version control systems.