Principal Services Architect
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
About the Role
This position serves as a Services Architect during the pre-sales process. The Service Architect is tasked with interpretation of the selling strategy with relation to UKG delivery services and creatively modelling an implementation plan that accurately reflects this strategy in collaboration with both customer and sales partners. The remit of this role includes services delivered by International, Global and Partners (where applicable).
UKG Service Architects are responsible for consulting with clients to analyse and understand the client's business needs and create a services proposal to meet those requirements. This role will maintain a thorough knowledge of UKG services and practices and work with each service line to create, coordinate and present the proposed solution and pricing. This role will be responsible for driving revenue by evaluating, positioning and selling the optimal services components for the client, while acting as a key point of contact for sales and clients for services opportunities. This position reports to the EMEA Director of Service Architecture.
Want more jobs like this?
Get jobs in Bracknell, United Kingdom delivered to your inbox every week.
Responsibilities Include:
• Partner with the UKG Sales, Pre-sales and Alliances organizations to develop strategies to pursue and close services opportunities
• Provide a single point of contact to Sales for aligned services opportunities
• Develop an understanding of each target client's business, operations, and industry trends
• Understand the client's strategic business and technology goals and create the proposed service approach and solution
• Develop a positive relationship with key client decision-makers or influencers who purchase professional services in target opportunities
• Create and communicate a winning strategy and plan for each UKG Delivery Services opportunity
• Drive the sales process to completion coordinating all Services resources and documentation such as timelines, proposals, Statements of Work, RFP responses, Sales Handovers etc
• Maintain a pipeline and communicate it to Sales and Services Management
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates/processes
• Support services revenue growth by interacting with all levels of client management and proposing solutions that provide business benefit
• Track critical sales and pipeline data on opportunities in Salesforce
• Increase the overall Margin and value of strategic deals through presenting and positioning creative service solutions and leveraging the UKG Services Portfolio
• Liaise with the broader global team to support Multi-National opportunities
About The Candidate
• Sales, presales, or consulting experience required
• Ability to work to deadlines
• Previous responsibility for Professional Services and Application Hosting / Cloud Services / Managed Services sales including client presentations, developing SOW's, responding to RFP's, estimating projects and negotiating contracts preferred
• Well versed in software implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc.
• Ability to simplify complex methodologies and plans to graphics and charts
• Functional understanding of Human Capital Management software space
• Ability to develop good working relationships with staff in International Services and Sales organizations
• Skilled in the art of consultative selling and negotiating techniques
• Demonstrate presentation skills to effectively articulate the services value proposition as part of the overall business solution
• Able to work with minimal direction to pursue services opportunities
• Organizes time effectively and determines the right resources needed to effectively perform job assignments
• Experienced in defining services business that meets appropriate pricing and margin guidelines
• Understands the impact and implications of political, cultural, social, economic, technological and competitive trends on both UKG and client organizations
• Has a strong understanding of technical, cost, risk and business implications of services solutions
• Proficiency in Microsoft Office applications
• General understanding of data centres and technologies leveraged in a data centre
• This position requires travel
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
Diversity and Inclusion