People Solutions Associate III

The People Solutions Associate is responsible for delivering a consistently excellent, end-to-end onboarding experience for new hires. The role manages new-hire sessions, readiness of paperwork, timely responses to new-hire queries, new hire relocation coordination, and employee case management in alignment with People Solutions process. The role will ensure efficient handling of employee cases, high-quality service delivery, and alignment with global HR policies and compliance standards.

Key Responsibilities

New-Hire Orientation Session Delivery:

• Welcome new hires on Day 1.
• Facilitate onboarding sessions (Cultural, Benefits, L&D, Wellness etc.).
• Ensure booking/prep of training rooms, stakeholder coordination.
• Execute pre- and post-start communications and engagement activities.
  
  Onboarding Paperwork & Records Management:

• Print and prepare onboarding packets (e.g., Employment contract, PF/Gratuity forms, Transport form etc.) so they are ready prior to candidate arrival.
• Get the onboarding documents filled/signed by new hire as needed.
• Scan, audit, and upload compliance forms to Document Manager; maintain accurate hard-copy filing.
• Ensure every new hire complete onboarding formality in onboarding tool on time.
  
  Coordination with Stakeholders and vendors:

• Coordination with different stakeholders (workplace services team, TA team, payroll team etc) for new hire sessions and logistics support.
• Partner with TA, WPS, IT, Finance, and business managers to ensure readiness for new hire's Day 1 and smooth integration into teams.
• Coordinate with third party vendor for new hire relocation services and providing new hire data to vendor as per process.

• Manage case submitted by employee on case management tool.
• Ensuring timely and accurate resolution of HR queries within defined SLAs and quality parameters.
  
  Support in regional HR initiatives:

• Provide operational support in regional initiative like (Red carpet events, employee engagement activities etc).
• Conducting open hours for new hires to answer their queries in the initial weeks.