Lead Workplace Services Manager
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Job Description
Job Title: Lead Workplace Services Manager
Reports to: Sharad Parashar
Work Location: Noida
Job Description: A professional with 18 years of Experience with of technical services in hospitality and co-operate services.
Roles & Responsibilities:
A. NOIDA DAILY OPERATIONS
• Managing day to day technical operations supported by the onsite support team.
• Coordinating with the technical manpower agency in case there is a shortage or any operational issue with the technical support.
• Ensuring upkeep & smooth running of the all the technical Infrastructure & MEP services.
• Ensuring to have adequate stock of spares at site to manage the site operations.
• Taking feedback from employees / Managers, working with team on corrective action.
• Ensuring ppm services for all the technical equipment's must be executed as per the yearly ppm calendar.
• Ensuring timely renewals for all AMC contracts (HVAC, UPS, FAS/PA/, ELECTRICAL PANEL, CCTV, ACCESS CONTROL,RO SYSTEM ETC.) as per the site requirements.
• Maintaining all AMC and technical records at site in a systematic way.
• Monitoring all technical checklist as per the day-to-day operations.
• Preparing daily engineering dashboard reports to have more visibility on the overall technical operations.
• Planning and execution of major repair and maintenance activities on weekends to have smooth operations during office working hours.
• Co-ordination with the building management for all high side technical services.
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• Co-ordination with the building management for any required work permits.
• Smooth vendor management at site with all required work permits.
• Managing daily complaints and escalations in a timely manner.
• Supporting stake holders for technical requirements to support their daily operations.
• Supporting on S2 access control operations.
• Supporting different teams during site events and program for technical assistance.
• Collaboration with Soft services -security team for BAU operations.
• Upkeeping the facilities as per latest industry standard and technology.
• Ensuring energy savings measures at site effectively.
B. BANGALORE & MUMBAI DAILY OPERATIONS
• Ensuring Cleanliness & hygiene is maintained in the office premises.
• Coordinating for manpower in case there is a shortage in the overall schedule with the deputed agency on site.
• Ensuring upkeep & smooth running of the all the technical Infrastructure/ MEP services/soft services.
• Managing daily complaints and escalations in a timely manner.
• Coordinating with vendor for weekly RTEO snacks arrangements for all staff.
• Ensuring timely renewals for all AMC contracts (HVAC, UPS, FAS/PA/, ELECTRICAL PANEL, CCTV, ACCESS CONTROL,RO SYSTEM ETC.) as per the site requirements.
• Maintaining all AMC and technical records at site in a systematic way.
• Co-ordination with the building management for all high side technical services. (Bangalore)
• Co-ordination with the building management for any required work permits. (Bangalore)
• Coordinating with HK on boarded agency for various manpower and site related issues.
• Ensuring monthly meetings with the Bangalore stack holders to have collective feedback and action on the same.
• Supporting Mumbai stack holders for any required support as per the day-to-day operations.
• Co-ordination with the building management for all high side technical services. (Mumbai)
• Co-ordination with the building management for any required work permits. (Mumbai)
• Supporting on S2 access control operations.
• Upkeeping the facilities as per latest industry standard and technology.
• Ensuring energy savings measures at site effectively.
C. Real Estate support
• Co-ordination with the concerned external teams & internal stack holders any lease renewals, CAM agreements, rent escalations and all the queries related to real estate for all India offices.
• Ensuring monthly meetings with all building management teams for operational, billing and day to day operational issues stakeholders.
• Supporting on office relocations and logistics.
• Assisting global real estate team for all queries related to India offices.
D. Budget & Financials
• Preparing facilities operational budgets for all India offices.
• Collaboration with all internal stack holders for their respective operational spend numbers.
• Preparing facilities capital budgets for all India offices.
• Ensuring efficient budget utilization for Opex and Capex spend.
• Assisting internal stack holder for their concerned purchase orders and requisitions.
• Assisting internal stack holders for any invoice related queries.
• Assisting internal auditors for any internal audit queries & Support.
E. Project Management
• Managing fit out, renovations, refurbishment projects as per the site requirements.
• Collaboration with internal stacks holders to complete the projects as per the timelines.
• Collaboration with PMC/Design and the concerned contractors in order to complete the projects as per the finalized BOQ, Brand standards & without compromising on the quality standard.
• Maintaining spend trackers for all projects spend.
• Maintaining necessary documentation for all fit out, renovations, refurbishment projects.
• Ensuring to add value engineering concepts while execution of projects.
Desired Traits, Qualification & Experience
• B. Tech Electrical Engineering.
• 3-year diploma in Electrical Engineering.
• Excellent presentation skills and well versed with business platforms like Oracle, service now, D365, S2, Envoy, I-Office etc.
• Great organizational and administrative skills.
• Ability to prioritize and multi-task.
• Proactive thinking.
• Good team player.
• Able to perform under pressure.
• Excellent verbal & written communication skills.
• Passionate about delivering consistent excellence.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
Diversity and Inclusion