Lead Accounts Receivable Analyst

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Job Description: Lead, Accounts Receivable (P3)

Location: Noida, India
Reporting to: Order to Cash Manager, Noida, India
Working Hours: 11:30 AM IST to 8:30 PM IST (flexibility required during month/quarter ends)

Position Overview:

The Lead, Accounts Receivable will support the Invoice to Cash team within the Finance Global Shared Services organization. This role focuses on cash application, review and resolution of open and unapplied payments, driving process efficiencies in cash receipts and manual invoicing, E-invoicing, and supporting AR Subledger close activities. The role also involves resolving past due accounts within existing credit and collections policies, making decisions regarding accounts receivable and account reconciliation, and supporting key initiatives such as MIS and automation.

Primary Job Responsibilities:

Mentor a team of receivable analysts, supporting them in their process related challenges and issue resolution.

Ensure consistent achievement of KPIs and SLA requirements by the team.

Collaborate with onshore stakeholders to meet defined delivery standards.

Work with other GFS teams to enhance work quality.

Focus on improving customer satisfaction scores (CSAT).

Innovate and implement process improvements.

Assist in audits for APAC, Continental Europe, and North America.

Maximize efficiencies in cash receipts and invoicing functions, introducing new processes and technologies.

Collaborate with internal customers to provide necessary reporting.

Maintain internal controls related to cash receipts and invoicing.

Assist in month-end close processes, including journal entries, reconciliations, and closing AR Sub-ledger.

Manage a portfolio of accounts receivable for assigned territories.

Perform account reconciliations, provide backup details, and submit tie-offs and refund requests.

Recommend professional service holds, halt global support when needed, and communicate the status of accounts and pending high-dollar receivables.

Initiate conference calls on problem accounts.

Provide performance management reporting and highlight challenges.

Qualifications:

5- 6 years of experience in AR and Collections.

Strong Accounting skills is preferable.

Experience in D365 is desirable.

Commerce graduate with a major in Accounting or Finance; MBA or CA (Intermediate) is desirable.

Advanced knowledge of Microsoft Excel, PowerPoint, and Power BI.

Excellent verbal and written communication skills.

Strong customer service skills and the ability to foster positive working relationships.

Well-organized, detail-oriented, and self-directed.

Prior experience working remotely with a US multinational company is a plus.

Self-motivated with strong analytical skills and experience in handling transformation and automation projects.

Preferred Skills:

Advanced knowledge of Microsoft Excel or Power BI.

Knowledge of Robotics Process Automation (RPA).

Exposure to ERP implementation.

Experience in process automation and transitions.

This role offers an exciting opportunity to work with a dynamic team and drive significant improvements in the accounts receivable function. If you are a seasoned professional with a passion for process optimization and transformation along with a role of manage a diverse process, we encourage you to apply.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.