IT Software Engineer (Service Now Developer)

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

## Role Overview

We are looking for a ServiceNow Developer with 4-5 years of hands-on experience designing, developing, configuring, and supporting ServiceNow solutions. The candidate should have a strong foundation in ITSM and practical experience in at least one additional ServiceNow module: WSD, ITOM, or SAM.

The role involves working with business and technical teams to understand requirements, deliver maintainable solutions, support integrations, and improve platform capabilities.

## Key Responsibilities

Configure and develop ServiceNow applications, forms, workflows, and user experiences.
Implement and support ITSM processes, such as Incident, Problem, Change, Request, and Service Catalog.
Develop and maintain Flow Designer flows, business rules, client scripts, UI policies, script includes, and ACLs.
Create and enhance catalog items, record producers, variable sets, approvals, and notifications.
Work with stakeholders to gather requirements and translate them into technical designs and platform solutions.
Develop and support integrations using REST or SOAP APIs, IntegrationHub, and related ServiceNow capabilities.
Troubleshoot defects, perform root-cause analysis, and resolve production issues.
Follow development standards, update set practices, code review processes, and platform governance requirements.
Support testing, deployments, documentation, and knowledge transfer.
Identify opportunities to improve platform usability, automation, and operational efficiency.

## Module-Specific Experience

The candidate should have hands-on experience in at least one of the following:

### Workplace Service Delivery (WSD)

Configure workplace services, such as space reservations, moves, workplace cases, or maintenance requests.
Work with workplace locations, spaces, floors, and related data.
Support WSD workflows, portal experiences, notifications, and integrations.

### IT Operations Management (ITOM)

Support Discovery, Service Mapping, Event Management, or ITOM Health capabilities.
Understand MID Server configuration and troubleshooting.
Work with configuration items, discovery patterns, identification and reconciliation, and CMDB data quality.

### Software Asset Management (SAM)

Support software asset data, normalization, reconciliation, and license management processes.
Work with software models, entitlements, installations, and reclamation workflows.
Assist with software compliance reporting and integrations with discovery or inventory sources.

## Required Skills and Experience

4-5 years of hands-on ServiceNow development experience.
Strong experience implementing and supporting ITSM.
Practical experience in at least one of WSD, ITOM, or SAM.
Proficiency in JavaScript and ServiceNow scripting.
Experience with Flow Designer, business rules, client scripts, script includes, UI policies, ACLs, and scheduled jobs.
Experience developing catalog items, record producers, and service request workflows.
Familiarity with REST/SOAP integrations and data import or transformation processes.
Understanding of CMDB concepts, tables, relationships, and platform data structures.
Experience with testing, debugging, deployments, and production support.
Strong communication and collaboration skills.

## Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
One or more relevant micro-certifications or implementation certifications in ITSM, WSD, ITOM, or SAM.
Experience with Service Portal or Employee Center.
Familiarity with Agile delivery and tools such as Jira.
Experience working with update sets, application repository, or source control.